Sales Operations Specialist

• 202505887

• Mumbai, Maharashtra, India

Principal Duties/Responsibilities

• Sales Operations
  • Monitor pipeline health, reporting, and performance tracking across APAC.
  • Manage licenses and cost-associated tools, ensuring optimal utilization.
  • Support D365 data management and cleansing for accurate performance reporting.
  
  

• Project & Campaign Support
  • Partner with Sales Engagement Leads to drive account planning and campaign success tracking in Dynamics 365.
  • Leverage LinkedIn Sales Navigator to build marketable databases and qualify leads.
  • Manage and distribute leads to ensure timely follow-up and conversion tracking.
  • Contribute to special projects such as APAC newsletters, SOP creation, and investment or market landscape research.
  
  

• Collaboration & Reporting
  • Support stakeholders on strategic research requests and ad-hoc assignments.
  • Provide regular progress updates to the APAC Sales Engagement Leader.
  • Actively support the Client Satisfaction process including NPS survey distribution and data analysis

Qualifications, Skills, Knowledge & Competencies

Qualifications: Must have a Batchelor’s degree or sufficient local level qualifications to support suitability for the role

Skills:

• Ability to prioritize tasks and meet deadlines in a fast-paced, multi-project environment.
• Strong communication skills in English (verbal and written).
• High attention to detail and accuracy.
• Capability to work independently and collaboratively across time zones.

Tools:

• CRM Systems: Microsoft Dynamics 365 or Salesforce (mandatory)
• Prospecting Tools: LinkedIn Sales Navigator (mandatory)
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Market & news intelligence tools such as Factiva (advantageous)

Competencies:

• Proactive problem solver with a growth mindset.
• Team-oriented with strong interpersonal skills.
• Excellent time management and organizational abilities.
• Knowledge of data management best practices.