Sales Operations Manager

Clarion Technologies

20 - 22 years

6 - 10 Lacs

Pune

Posted:1 hour ago| Platform:

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Skills Required

IT services Process optimization Manager Quality Assurance Sales operations Coding Analytical CMMI Stakeholder management CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD - Sales Operations Manager, Clarion TechnologiesAbout Clarion TechnologiesClarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology
We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology
With 23+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance
With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions
We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch
With head office in Pune, India, we have 2 state of the art delivery centers in Pune and Ahmedabad
ClarionTech Inc is the US arm of Clarion Technologies
Being a ClarioniteIn a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first - Surpass customer expectations consistently; Pursuit of Excellence - Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Claronites as we strive to be the catalyst that makes the world work better
Being a Claronite means you ll be able to learn and develop yourself and your career
Join us, not only to do something better, but also to attempt things you never thought possible
Are you ready to be a proud Claronite?About the RoleWe re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota
Ideal candidates come from organized, metrics-driven lead generation environments
What Youll Be Doing (i
e
, Job Responsibilities)- Team & Operations Management- Lead end-to-end operations of appointment generation executives
- Set daily/weekly targets, monitor productivity, and ensure process compliance
- Conduct daily stand-ups, weekly coaching, and monthly performance reviews
Individual Contributor Targets- Maintain a personal calling and qualification target- Handle calls and outreach directly if the team is below target to ensure alignment with business goals
Performance Monitoring & Reporting- Track and analyze KPIs: calls made, appointments set, conversion rates, no-show/reschedule rates
- Maintain dashboards and deliver weekly/monthly reports to senior leadership
Process Optimization & Quality Assurance- Enhance calling scripts, objection-handling techniques, and qualification criteria
- Ensure all compliance, adherence, and documentation standards are met
- Implement knowledge-sharing sessions to proliferate best practices
Collaboration- Sync with Sales, Marketing, and Delivery teams for campaign alignment
- Provide feedback loops and campaign insights to stakeholders
What We Look For In You (i
e
, Job Requirements) 10+years in B2B lead generation, demand-gen, inside sales, or appointment setting
Minimum 2 years of experience in leading teams
Strong individual achievement record in outbound calling and appointment booking
Proficient with CRM and campaign tools (Salesforce, Outreach, HubSpot, etc
)
Exemplary communication, influence, and stakeholder management skills
Analytical thinker adept at driving process improvements and performance reporting
Comfortable with roll-up-your-sleeves approach; willing to jump in with the team
Demonstrated ability to manage and scale appointment generation
High-performing individual contributor in outbound sales calls
Strong coach with a track record of enhancing team performance
Resourceful, collaborative, and feedback-oriented
Data-fluent leader who thrives on hitting numeric goalsJob Location: Pune, IndiaClarion - An Equal Opportunity EmployerWe are committed to creating a diverse and inclusive workplace
We celebrate diversity and provide an environment free from discrimination and harassment
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status
Join us in building a team that reflects the diversity of the world we live in

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