Sales Operations Associate

Company Description

Acclime is hiring on behalf of a global leader in wellness technology and recovery solutions,

Location

Bangalore, Hyderabad, Ahmedabad, or Gurugram

Role Description

This is a full-time on-site role for a Sales Operations Associate. The Sales Operations Associate will assist domestic and international sales teams with order fulfilment and distributor relations. The role involves verifying and processing B2B purchase orders, monitoring order status, coordinating with logistics and 3PL teams, and managing customer inquiries. This position is crucial in supporting sales operations, ensuring timely order fulfilment, and fostering strong relationships with distributors and key clients. The ideal candidate is a detail-oriented taskmaster with excellent organisational skills and the ability to self-structure their day while managing multiple priorities in a fast-paced environment.

Qualifications

• 1-3 years of experience in sales operations, order management, or related roles
• Experience with NetSuite or similar ERP systems
• Outstanding organisational skills with keen attention to detail
• Excellent follow-up and time management skills
• Strong ability to multitask and meet tight deadlines
• Proactive self-starter with a creative and flexible approach and a can-do attitude
• Excellent interpersonal and communication skills (written and oral) for effective interaction across all organisational levels
• Ability to work efficiently in highly demanding and time-sensitive environments
• Strong sense of project ownership and dedication to delivering outstanding results

Skill Set

• B2B purchase order verification and data entry
• Customer inquiry response and order status tracking
• Order monitoring and issue resolution for 3PL shipment
• Order book review and expected ship date management
• Revenue forecasting based on order book analysis
• Special order handling and coordination with logistics teams
• RMA and warranty replacement request management
• Free of Charge (FOC) order entry and tracking
• New SKU setup with customers
• Administrative support for sales teams
• Cross-functional collaboration with sales, logistics, and operations teams
• Distributor relationship management
• Multi-channel communication and documentation

Job Ref: TB-112025-005