Sales Marketing Manager

Job Description

Location: Kolkata, West Bengal About Brandistry: Brandistry is a design and digital marketing agency providing services to start-ups, SMEs, and corporations. Brandistry- where creativity meets precision and innovation intertwines with strategy. As a trailblazing marketing agency, we craft narratives that transcend industries, propelling clients to new heights. Our collective of creative minds and punctuality enthusiasts ensures every facet of a brand's journey receives the attention it deserves. Job Summary: We are seeking a proactive and customer-focused CRM Executive to join our dynamic team. This role will be pivotal in managing and nurturing client relationships by effectively handling inbound and outbound communications, promptly addressing marketing inquiries across various platforms, and accurately documenting client requirements. The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to manage multiple tasks efficiently. Responsibilities: Inbound and Outbound Calls Marketing Query Management Client Requirement Documentation Achieving Targets Data Management Product/Service Knowledge Collaboration Person Specification: Qualifications and Experience: Bachelor's degree in any discipline. Experience (minimum [Specify number] years) in a customer-facing role, preferably in sales support or customer service. Excellent verbal and written communication skills in English Familiarity with CRM systems or other relevant software is an advantage. Skills and Competencies: Excellent Verbal Communication Skills Active Listening Skills: Ability to understand customer needs and concerns effectively. Persuasion and Negotiation Skills Problem-Solving Skills: Ability to identify and resolve customer issues efficiently. Customer Focus Patience and Empathy: Ability to remain calm and understanding when dealing with challenging customers. Basic Computer Skills Personal Attributes: Professional and courteous demeanor. Self-motivated and proactive. Ability to work independently and as part of a team. Adaptable and willing to learn. Strong work ethic and integrity. Show more Show less