Sales Manager

PAI-AIM Solder (India) Pvt. Ltd.

Job Description: Sales Manager

Location: Vadodara, Pune, Bengaluru, Noida

Department: Sales & Marketing

Experience: Experience in a solder manufacturing company will be highly preferred Position Overview

Key Responsibilities

1. Marketing & Business Development

• Promote and market company products across all targeted market segments.
  
• Identify potential customers, gather product requirements, and develop strategies to penetrate new markets.
  
• Maintain updated records of marketing activities and customer interactions.
  

2. Customer Relationship Management

• Conduct routine follow-ups with prospective and existing customers regarding enquiries and order-related clarifications.
  
• Maintain a detailed log of customer discussions (verbal, telephonic, email, or hard copy).
  
• Collect customer feedback regularly and ensure timely action for continuous improvement.
  
• Handle customer complaints, ensure proper follow-up, and close issues to the customers satisfaction.
  

3. Contract Review & Sales Order Management

• Manage end-to-end contract review activities, ensuring accuracy and clarity of customer orders.
  
• Review and communicate contract amendments to customers and internal teams (Planning, Production & Purchase).
  
• Prepare Sales Orders based on confirmed customer orders.
  
• Ensure that any discrepancies between contract requirements and customer orders are resolved promptly.
  
• Maintain all records related to contracts, amendments, and review processes.
  

4. Coordination & Internal Communication

• Provide regular feedback to Planning, Production, and Purchase departments on contract-related matters.
  
• Coordinate effectively with internal teams to ensure timely and accurate delivery of products.
  
• Decide and update delivery schedules based on customer requirements and urgency.
  

5. Documentation & Reporting

• Maintain routine departmental records and ensure all documentation is accurate and up to date.
  
• Review departmental records periodically to ensure compliance with internal systems and standards.
  

6. Continuous Improvement

• Take periodic feedback from customers to identify improvement opportunities.
  
• Support the development of action plans to enhance customer satisfaction and streamline internal processes.
  

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
  
• Strong communication, negotiation, and customer relationship skills.
  
• Excellent documentation and record-keeping abilities.
  
• Ability to handle contract reviews, sales orders, and customer complaints effectively.
  
• Good coordination and time management skills.
  
• Proficiency in MS Office and CRM tools.