Sales Head (Messaging Business) - AVP

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview:

We are looking for a high-impact Sales Head to lead our CPaaS (Communication Platform as a Service) and WhatsApp Business solutions vertical. This is a strategic leadership role, responsible for driving revenue, market penetration, team performance, and profitability. The ideal candidate will have deep domain expertise, proven enterprise sales success, and experience in managing large national teams and P&L responsibility.

Key Responsibilities:

Sales Strategy & Revenue Growth

Define and execute the national sales strategy for CPaaS and WhatsApp solutions.

Drive revenue targets, gross margins, and profitability in alignment with company goals.

Identify and scale high-growth verticals (BFSI, Retail, D2C, Healthcare, Government, etc.).

Build and expand high-value enterprise relationships and strategic accounts.

Team Leadership & People Management

Lead and mentor a pan-India sales team including regional leaders, KAMs, and pre-sales.

Set clear goals, incentive structures, and KPIs for performance tracking.

Drive high-performance sales culture, talent retention, and capability building.

P&L & Forecasting

Own the P&L for the CPaaS/WhatsApp vertical.

Forecast sales pipeline, revenue, and budget planning on a monthly/quarterly basis.

Drive pricing strategies, discount approvals, and cost optimization to meet EBITDA targets.

Enterprise Solutioning & GTM Ownership

Collaborate with product, marketing, and pre-sales teams to craft winning propositions.

Provide client insights and market feedback to product roadmap and innovation.

Launch GTM strategies for new features, use cases, and industry solutions.

Partnership & Alliances

Manage key relationships with platforms (e.g., Meta for WhatsApp API) and telecom aggregators.

Explore and build partner/channel sales network for deeper market coverage.

Required Qualifications & Experience:

15–18 years of enterprise sales experience in SaaS, CPaaS, telecom, or martech domains.

Proven track record in managing national sales teams and P&L responsibility.

Deep knowledge of CPaaS platforms (SMS, Voice, WhatsApp, Email, RCS) and related use cases.

Strong C-suite engagement capability and consultative selling background.

Experience in selling to verticals like BFSI, Retail, GovTech, or Healthcare is preferred.

Excellent negotiation, leadership, and communication skills.

Preferred Attributes:

Strong network in enterprise and government ecosystems.

Prior experience in working with Meta’s WhatsApp Business API ecosystem.

Hands-on approach with strategy, operations, and on-ground sales execution.

Data-driven mindset with experience in using CRM tools and sales automation platforms.