Sales Development Representative (SDR)

Role Overview

Key Responsibilities

• Respond to inbound leads and qualify them based on defined criteria.
• Conduct discovery calls to understand client needs.
• Pass qualified opportunities to BDMs for deeper engagement.
• Maintain up-to-date records in CRM.
• Follow up on marketing campaign responses and webinar attendees.
• Assist in drafting follow-up emails and introductory proposals.
  

Qualifications & Skills

• Bachelor’s degree in any field (Business/IT preferred).
• 0–2 years of work experience in sales, telemarketing, or customer support.
• Excellent spoken and written English.
• Basic understanding of IT services (training will be provided).
• Strong listening skills and ability to handle objections.
  

KPIs

• Number of inbound leads qualified.
• Percentage of SDR-qualified leads converted to opportunities.
• Number of meetings set for the sales team.