The ideal candidate for this role has had working experiences with full cycle accounts receivable and financial reconciliation at Harris; and integrating accounts receivable of new acquisitions; excellent technical skills, including but not limited to Excel, Integration Manager, and SmartConnect; high level attention to details and an excellent drive for continuous learning and improvement. WHAT WILL BE YOUR NEW ROLE Managing the accounts receivable integration of new acquisitions, including but not limited to: Proactively communicating with controllers to establish transition plans Setting up Great Plains Inventory Uploading customers and opening A/R Setting up item codes and invoice prefix Creating invoice template Finalizing billing and collections processes Configuring Credit Hound to meet collections needs Managing and reconciling invoices and payments during transitional period Integrating customer payments into centralized cash application process Documenting all integration tasks to hand over to assigned Working Capital manager once accounts receivable is up and running for the acquisition Overseeing cash application team to ensure timely posting of customer payments; and reconciliation of cash clearing and intercompany accounts Managing accounts receivable staff, helping the team on an as needed basis Closely pursuing continuous improvement to meet or exceed customer needs and overall company goals. Leading and/or assisting with special ad hoc Working Capital team projects that impact various stakeholders within the organization WHAT WE ARE LOOKING FOR Post-secondary education in accounting and/or 3+ years equivalent work experiences in accounts receivable and financial reconciliation Effective communicator that has experience and is comfortable working with all levels of management Excellent time management and planning skills; ability to prioritize and manage multiple projects Proven organizational skills with an attention to detail WHAT WILL MAKE YOU STAND OUT Ability to develop strategies, action plans, and ensure successful execution Positive attitude and a passion for continuous learning and improvement Solid initiative - willingness to change and drive accountability and productivity. Experience leading and managing a team

Primary Functions: Install, configure, maintain, and optimize Microsoft SQL Server databases. Design and implement backup strategies and disaster recovery plans. Conduct database performance tuning and manage storage capacity planning. Administer Windows Server environments (and optionally Linux) hosting database and web servers. Manage IIS web servers for hosting .NET applications, including SSL/TLS configuration and security hardening. Collaborate with development teams on application deployments and troubleshooting. Manage code and deployment workflows via Bitbucket, Jira, and Azure DevOps. (Optional) Assist with basic understanding of application architecture and web development. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in Computer Science, Information Systems, or equivalent work experience. 5-7 years of experience with SQL Server administration (preferably 2016 or later). 5-7 years of experience in Windows Server administration and IIS web hosting. Proficiency in T-SQL scripting, PowerShell automation, and monitoring tools. 3-4 years of experience in Experience with Bitbucket (Git), Jira, and Azure DevOps for version control and deployment. Additional Qualifications: (Bonus) Familiarity with basic web development concepts, especially in .NET MVC and Bootstrap environments. (Highly desirable) Experience administering databases and servers for clinical or healthcare applications Soft/ Behavior Skills: Good Communication and Collaboration. Strong ARO Ability to work both independently and as part of a team Strong analytical and creative problem-solving skills The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Primary Functions Application Support: Provide technical support for healthcare applications, troubleshoot issues, and ensure timely resolution to maintain client satisfaction. Customer Training: Develop and deliver comprehensive training programs for end-users to maximize the effective use of applications. Customer Support: Serve as the primary point of contact for client inquiries, offering exceptional customer service and technical guidance. Documentation: Create and maintain user guides, training materials, and support documentation for both internal and client use. Communication: Facilitate clear and timely communication with clients, vendors, and internal teams to align on project goals and deliverables. Minimum Qualifications: Bachelor s degree in information technology, Computer Science, Healthcare Informatics, or a related field. 5+ years of experience in IT support, application management, or related roles. Strong understanding of customer support practices, with a demonstrated ability to resolve technical issues efficiently and empathetically. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. Proven ability to develop and deliver effective training programs for end-users. Preferred: Clinical Healthcare Experience is highly preferred Familiarity with healthcare IT systems, electronic health records (EHR), and other clinical applications is a plus. Soft/ Behavior Skills: Customer-focused mindset with a proactive and problem-solving attitude. Strong organizational skills, including the ability to manage multiple tasks and prioritize effectively. Ability to work independently and collaboratively within a team-oriented environment. Attention to detail and commitment to delivering high-quality outcomes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Harris Global Business Services GBS is looking for Customer Support Analyst 1 to join our dynamic team and embark on a rewarding career journey. A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include : 1. Responding to customer inquiries via phone, email, or live chat2. Troubleshooting technical problems and providing solutions3. Recording and updating customer information in databases4. Escalating complex issues to higher levels of support5. Maintaining a high level of knowledge about company products and services6. Providing exceptional customer service and building positive relationships with customers7. Collaborating with other teams to resolve customer issues and improve processes8. Staying current with industry developments and updates to company policies9. Continuously seeking ways to improve customer experience and overall satisfaction. Qualifications : 1. Excellent written and verbal communication skills2. Strong problem - solving and decision - making abilities3. Ability to multitask and prioritize tasks effectively4. Knowledge of customer service principles and practices5. Previous experience in a customer support role6. Familiarity with CRM software and ticketing systems7. Positive attitude and a desire to help customers.

Primary Functions : Stage EDIS release upgrades and verify versions. Upgrade EDIS test servers and perform production upgrades for MEDHOST EDIS customers. Conduct post-upgrade validation checks (e.g., server reboots, service status). Troubleshoot EDIS test server issues and collaborate with escalation resources. Coordinate upgrade activities across teams and stakeholders. Monitor dayend before and after release upgrades. Perform pre-installation checks and respond to upgrade-related inquiries. Monitor upgrades via the version control panel. Escalate issues to development or appropriate support teams. Maintain detailed records in Salesforce, including upgrade tasks, errors, timestamps, and locks. Manage contract document uploads and validations as needed. Send enterprise release images and conduct preloads. Restart Linux services or servers during US CST overnight hours when required. Address software deployment case backlog. Manage team email and shared inbox in a timely and accurate manner to ensure customer satisfaction. Collaborate with management on project execution. Attend relevant MEDHOST or job-related training sessions. Work flexible hours, including nights, weekends, and holidays. Perform additional duties as needed to support MEDHOST clients. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Experience with IBM iSeries/AS400 (training available but strongly preferred). Familiarity with Linux and Tomcat services . Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and IIS . Preferred experience in Microsoft Server and SQL Server administration . Ability to maintain confidential information. Strong customer service orientation with a sense of urgency and escalation capability. Eligible background per company hiring standards. Additional Qualifications: MEDHOST Customer Support experience is a plus. Soft Skills: Strong critical thinking and proactive approach. Excellent written, verbal, and proofreading skills. Detail-oriented, well-organized, and capable of multitasking. Flexible, professional, and calm under pressure. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Working Environment: This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur. This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training. Expected Hours of Work: Central Time (CT) Tuesday to Saturday: 12:01 AM - 9:00 AM 5 nights/week, 9-hour shifts

Key Responsibilities Develop responsive, visually appealing, and highly functional user interfaces across web, Android, and iOS platforms. Work closely with product managers and backend engineers to translate UI/UX designs into interactive, performant applications. Build reusable components and front-end libraries using modern frameworks. Ensure consistent performance, responsiveness, and cross-platform compatibility. Optimize applications based on usage metrics and performance benchmarks. Maintain high-quality code with attention to best practices, scalability, and maintainability. Participate in code reviews, and contribute to a collaborative development environment. Required Qualifications 5+ years of experience in front-end or hybrid mobile app development. Strong experience with Ionic Framework or similar hybrid app technologies. Proficiency in React or Angular 17+ . Deep understanding of HTML, CSS, JavaScript, TypeScript , and front-end architecture. Solid experience with responsive design, SASS/SCSS , Bootstrap , CSS Grid , and cross-platform layouts. Familiarity with browser dev tools , performance profiling, and debugging techniques. Experience using Git , Azure DevOps , or similar version control systems. Strong collaboration, communication, and documentation skills. Preferred / Bonus Skills Experience with React Native or other cross-platform native frameworks. UI/UX design understanding and experience working with Figma or other design tools. Familiarity with the utilities , AMI , or energy sector is a plus. Exposure to Azure services (e.g., Azure Functions, App Services). Experience with CI/CD pipelines (e.g., GitHub Actions, Azure Pipelines). Experience with front-end code analysis and automated testing tools .

Primary Functions: Key Responsibilities: Collaborate with clients to understand their needs and provide technical guidance. Conduct software installations, upgrades, and configurations. Troubleshoot technical issues during implementation, ensuring seamless deployment Develop and maintain project documentation, standard operating procedures, and other documentation. Assist in training sessions with clients and provide implementation support Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Minimum 3-5 years of software development experience Minimum 3-5 years of HL7 Interface experience with SQL and coding experience Proven technical expertise in software development, system architecture, database management, or relevant experience. Experience with C# and .NET Familiarity with tools like Mirth Connect, Rhapsody, Cloverleaf, Core point, eGate, or Ensemble Ability to Conduct software installations, upgrades, and configurations Ability to work independently in a fully remote environment Additional/ Preferred Qualifications: Commitment to delivering high-quality technical solutions and services that meet or exceed client expectations. Proven problem-solving skills Health care experience Soft Skills: Excellent Communication Skills Effective time management skills with the ability to juggle multiple tasks and shifting priorities The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Working Environment: This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur. This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

RESPONSIBILITIES Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management. All tickets assigned a problem type, identified as either Tier 1 or Tier 2 support, and assigned to a member of the Financial Operations queue within 4 business hours of receipt of the ticket . Identify and escalate tickets outside of Tier 1 and 2 support capabilities and perform a detailed written hand-off, and if required, verbal hand-off to a Tier 3 resource. All tickets in a Tier 1 status must not exceed 2 business days in the ticket queue. A resolution, user-approved ticket closure (with support attached), status change to pending or escalation to Tier 2, is required by the 3rd business day. User setup and access modification issues are marked as resolved within 1 business day from ticket transfer into the Finance Systems Support queue and have the required access approval support included in, or attached to the ticket. Meets all defined service levels for unresolved problems, and re-assign tickets to the appropriate internal/external team. Makes recommendations to address problems, improve service, and provide improved support. All tickets in a pending status contain the pending reason. All pending tickets should be transferred out of pending status within 2 business days of the assignment of the ticket to pending. HARRIS SYSTEMS IN SCOPE Blackline BPC Bank of America CashPro Credit Hound ExpenSite Great Plains Nexus Jaggaer Crystal Reports Integration Middleware REQUIRED SKILLS Bachelors degree in computer science or related field. 2+ years of enterprise software support experience (preferably with international customers) Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Proficient in English - speaking, reading, and writing. Proven ability to learn and gain working knowledge of new systems and business processes. Proficient in the following Microsoft Office 365 applications: Outlook, Word, Excel, Teams Flexibility/adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Communicates Effectively - Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences with clients at all levels; from senior executives to accounting clerks and third-party implementers. Drives Results - consistently achieving results, even under tough circumstances. Attention To detail - does not let important details slip through the cracks. Reliable - can be counted on to deliver quality work on time, or communicate any delays in advance of deadlines. Teamwork - Positive team attitude and ability to adapt to a fast-paced environment. GOOD TO HAVE Experience with the Great Plains, SQL, and automation (such as Python) shall be an asset. Basic knowledge of the structure of a Financial Operations team.

Primary Functions : Develop and enhance clinical and internal software solutions as a key member of the R&D team. Participate in code reviews and knowledge-sharing sessions. Analyze and troubleshoot application issues for effective remediation. Write high-quality, reusable, and maintainable code. Collaborate closely with the Quality Assurance (QA) team to identify and resolve product gaps. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: 3+ years of software development experience. 3+ years of strong expertise in web development using Angular and .NET Core (C# APIs). 1+ years of proficiency in Windows .NET C# programming. 3+ years of experience with MS SQL, including: Troubleshooting SQL queries and performance issues Index optimization and query tuning Writing, debugging, and optimizing stored procedures Designing and maintaining schema diagrams 2+ years working with Git-based version control (currently using Bitbucket). 1+ year of experience working with SCRUM methodologies, including: Requirements review Work estimation Design & implementation Testing & documentation Additional Qualifications: Familiarity with Jira. Experience with virtualization technologies (e.g., Docker). Unix/Linux background. Familiarity with deployment solutions (e.g., Portainer). Experience in Healthcare IT or working with sensitive data. Knowledge of Azure cloud hosting management (managed Azure before) Soft Skills: Ability to design and implement new features across a growing product portfolio. Strong time management skills with the ability to handle multiple tasks and shifting priorities. Comfortable working independently in a fully remote environment. Excellent verbal and written English communication skills. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient s insurance, proration to correct financial class and notation within patient accounts providing steps taken to resolve outstanding insurance balance on account. Work an average of 30-40 patient accounts per workday for assigned payor(s) Manages an average of 30-40 patient accounts per day, focusing on denial and zero-pay reporting. Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt Communicate effectively with insurance companies for payment of outstanding insurance balances, understanding of next steps needed to reach resolution of outstanding insurance balance Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows Responsible for resolving patient accounts with outstanding insurance claims to a zero balance or advancing them to the patient responsibility financial class. Performs account follow-up on unpaid or partially paid insurance claims for hospital services. Contacts insurance payors through various methods, including telephone calls, Insurance payor web portals, E-faxing, email Investigates the cause of non-payment towards outstanding hospital claims and takes appropriate actions such as: Requesting insurance companies to process claims, requesting cash posting review for corrections, initiating coding reviews for account resolution, contacting patient for insurance information Completes adjustment requests for Team Lead approval if an adjustment to the outstanding balance Submits requests for claim rebilling when additional information is required, using either a shared spreadsheet or the EHR system. Utilizes MEDTEAM s ticketing system to submit claim inquiry requests if additional information or review from the hospital is required. Minimum Qualifications: High School or equivalency diploma required 2 years experience in account follow-up role performing follow-up on hospitals inpatient and outpatient insurance claims Bilingual (written, verbal and listening) Minimum high-speed internet, 300 MBS download speed Soft Skills: Excellent communication, good judgment, tact, initiative, and resourcefulness Must be detail oriented, organized, and ability to multi-task Possess ability to concentrate for long periods of time Ability to work individually and/or as part of a team Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives Must be flexible with a can do attitude and the ability to remain professional under high pressure situations Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe Must be able to follow directions and to perform work according to department standards independently Must be emotionally mature and able to function effectively under high pressure situations The job role operates in a professional office or remote home office environment. The role utilizes standard office equipment such as computer, monitors and telephone. The role utilizes software to complete daily tasks, the following are a few examples of software utilized: the hospitals EHR, billing clearinghouses, MicroSoft products (Excel, Outlook email, Teams, Word), insurance payor portals, e-faxing solutions. It is essential that the employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris Security and Compliance Policies as this job role will encounter private and protected information.

Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient s insurance, proration to correct financial class and notation within patient accounts providing steps taken to resolve outstanding insurance balance on account. Work an average of 30-40 patient accounts per workday for assigned payor(s) Manages an average of 30-40 patient accounts per day, focusing on denial and zero-pay reporting. Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt Communicate effectively with insurance companies for payment of outstanding insurance balances, understanding of next steps needed to reach resolution of outstanding insurance balance Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows Responsible for resolving patient accounts with outstanding insurance claims to a zero balance or advancing them to the patient responsibility financial class. Performs account follow-up on unpaid or partially paid insurance claims for hospital services. Contacts insurance payors through various methods, including telephone calls, Insurance payor web portals, E-faxing, email Investigates the cause of non-payment towards outstanding hospital claims and takes appropriate actions such as: Requesting insurance companies to process claims, requesting cash posting review for corrections, initiating coding reviews for account resolution, contacting patient for insurance information Completes adjustment requests for Team Lead approval if an adjustment to the outstanding balance Submits requests for claim rebilling when additional information is required, using either a shared spreadsheet or the EHR system. Utilizes MEDTEAM s ticketing system to submit claim inquiry requests if additional information or review from the hospital is required.

Primary Functions: Develop, implement, and maintain test plans, test cases, and test scripts. Perform manual and automated testing to identify software problems and their causes. Work closely with the development team to identify and resolve issues. Track and document all testing defects and resolutions. Participate in the design and development meetings to provide input on functional Requirements, product designs, schedules, or potential problems. Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system. Recommend design improvements or corrections to engineers throughout the development process. Ensure compliance with general programming best practices, accepted web standards, and those standards set forth by upstream sources. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in computer science, Engineering, or a related field. 8+ years of working experience as a Quality Assurance Tester or similar role. Experience in QA methodology. (CI/CD pipelines) Team Leading - 3 to 5 Years of experience into leading team of Quality Assurance Analysts. Familiarity with Quality Assurance processes and concepts Experience with issue tracking software such as JIRA etc Knowledge/skills of defect life cycle, defect management and reporting Working experience Agile frameworks and regression testing. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g., Test Complete, ReadyAPI, qTest, Zephyr) and for Database - SQL. Additional Qualifications: Functional Testing Soft Skills: Excellent communication skills. Attention to detail and a problem-solver mentality. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Shift Timings - 7:30am to 4:30pm EST (5pm IST to 2am IST)

Responsibilities & Duties: - Write code and contribute to the development of software applications, modules, or components. - Participate in higher-level aspects of the development process, such as requirements analysis, design, architecture, system integration, testing, and project management. - Partake in testing code to identify and fix bugs and ensure the quality and reliability of the software. - Collaborate with other team members, including software architects, designers, and product managers, to ensure alignment with project goals and timelines. Requirements: - Bachelors degree or Diploma in Computer Science, Engineering, related field, or equivalent work experience. - 3+ years of experience in software development, with proficiency in one or more programming languages. - Understanding of software engineering principles, design patterns, algorithms, and system architecture. - Familiarity with modern software development tools, frameworks, and methodologies.

Primary Functions: Develop, implement, and maintain test plans, test cases, and test scripts. Perform manual and automated testing to identify software problems and their causes. Work closely with the development team to identify and resolve issues. Track and document all testing defects and resolutions. Participate in the design and development meetings to provide input on functional requirements, product designs, schedules, or potential problems. Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system. Recommend design improvements or corrections to engineers throughout the development process. Ensure compliance with general programming best practices, accepted web standards, and those standards set forth by upstream sources. Stay up-to-date with new testing tools and test strategies. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in computer science, Engineering, or a related field. 4+ years of working experience as a Quality Assurance Tester or similar role. Experience in QA methodology. (CI/CD pipelines) Working experience Agile frameworks and regression testing. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g., Test Complete, ReadyAPI, qTest, Zephyr) and for Database - SQL. Additional Qualifications: Functional Testing Soft Skills: Excellent communication skills. Attention to detail and a problem-solver mentality. Shift Timings - 7:30am to 4:30pm EST (5pm IST to 2am IST) The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.