Sales Development Coordinator (Setter)

• Were looking for a Sales Development Coordinator (Setter) who will be the engine behind our lead follow-up machine.
• This person will make sure every lead that enters the pipeline is nurtured, engaged, and never forgotten.
• If you love checklists, high-volume outreach, and ensuring no lead slips through the cracks, this job is for you.
• This role sits between marketing and sales, acting as the bridge to ensure hand-raisers turn into booked meetings and meetings turn into revenue.
• Youll be the first point of contact for inbound leads, follow up through email and phone, and ensure a seamless transition from interest to qualification.

Key Responsibilities:

• Own the lead response process: respond to every new lead within minutes, not hours.
• Call, email, and engage every inbound lead multiple time across different touchpoints.
• Coordinate with the sales team to schedule and confirm meetings with qualified prospects.
• Be available in real-time during peak US hours (3:00 PM to 12:00 AM IST) to manage incoming meetings and client interactions.
• Monitor lead status in the CRM, ensuring zero drop-offs or missed follow-ups.
• Collaborate closely with the marketing team to understand campaign performance and lead sources.
• Flag cold leads, recycle them for nurture, and re-engage when appropriate.
• Prepare and maintain daily reports for lead follow-ups, meeting statuses, and prospect feedback.
• Identify process gaps and proactively recommend improvements for conversion optimization.
• Be the lead shepherd , from the moment a lead enters the system to the moment they speak to sales.

Required Qualifications:

• 2-3 years of experience in lead qualification or Sales Development Representative roles in B2B SaaS environment.
• Excellent verbal and written communication skills in English
• Strong understanding of sales processes, CRM hygiene, and email/phone outreach best practices
• Must have experience working with US clients
• Detail-oriented and process-driven, you dont let things slip
• Hands-on experience with tools like HubSpot.
• High energy, growth mindset, and the ability to work independently with accountability

Work Type:

Shift Timing