Sales Coordinator

You will be responsible for handling both inbound and outbound queries, as well as conducting follow-ups. It is essential to communicate proactively with the internal team and provide training to cross-functional teams related to product information and processes. You will be required to document and maintain reports consistently. As part of customer inquiry management, you will respond to customer inquiries, offer information on products, services, pricing, and delivery timelines. Addressing customer complaints, issues, and escalations promptly to ensure a positive customer experience is also a crucial aspect of the role. Additionally, you will assist the sales team in accurately and efficiently processing orders, coordinating with logistics and supply chain teams to ensure timely delivery, and tracking order status while providing necessary updates to customers. In terms of sales administration, you will be responsible for maintaining and updating sales records, including customer databases, sales reports, and other relevant documentation. You will also be expected to prepare sales-related documents such as contracts, quotations, and proposals. Collaborating with the sales team to ensure smooth communication and coordination, providing necessary support and information to help sales representatives achieve their targets, and developing a comprehensive understanding of the company's products and services to address customer inquiries effectively are key components of this role. Moreover, you will assist in analyzing sales data and trends to identify potential areas for improvement and growth. This position falls under the Sales Support & Operations category within the Plastic industry, specifically in the Sales & Business Development department. The employment type for this role is Full Time, Permanent, and the required skills include sales support, customer inquiry management, management, training, customer service, sales analysis, product knowledge, communication, customer experience, documentation, sales administration, sales, and order processing.,