Sales Coordinator

Description:

• This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes. 
• This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. 
• Ensures that both transactional and aggregated data are timely, accurate, organized and accessible. Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment. 
• Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements. 
• Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle. Provides knowledge expertise to Companies operations community to optimize, simplify, and standardize the use of customer and sales data for decision making.
• Senior: Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. 
• Two year university degree or equivalent experience.
• Typically 4-6 years experience in a customer service role