You will play a crucial role in overseeing the operations of shipped products and services, adhering to the agreed-upon Eyes on glass/Follow the sun engagement models. This involves closely monitoring product/service operations against key performance indicators established by the business and promptly taking necessary actions in response to any identified deviations. Furthermore, you will collaborate with the Service Reliability Engineering (SRE) team and client stakeholders to define and document appropriate responses to various incident scenarios, creating detailed runbooks for reference. To streamline day-to-day operations and enhance the team's overall efficiency, you will focus on automating operations using cutting-edge technology stacks tailored to the task at hand. As the primary responder to incidents in production or other high-value environments, you will execute predefined responses outlined in runbooks or based on your expert judgment of the situation. Your responsibilities will also involve initiating communication with support teams across all service functions, coordinating incident response activities, and working closely with tech leads, SRE leads, and development teams to resolve issues effectively. In addition to handling immediate incident responses, you will be tasked with preparing thorough incident root cause analysis (RCA) and postmortem reports. These reports will not only explain the analyses conducted but also outline preventive measures to mitigate similar incidents in the future. By collaborating with SRE, development teams, or working independently, you will ensure clear communication and proactive steps are taken to prevent future incidents, all while driving service/product reliability enhancements through infrastructure and observability configuration code. Qualifications: - 9-12 years of relevant experience - Compensation Package: 10lpa - 25lpa Technical Skills: - Proficiency in CI/CD tools like Jenkins, CircleCI, or Gitlab for deployment execution - Knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM, or Cloudformation for infrastructure provisioning and management - Experience with observability tools for logging, monitoring, tracing, and alerting (e.g., Datadog, Prometheus, Grafana, ELK, EFK, Splunk) - Hands-on experience supporting at least one public cloud platform (AWS, Azure, GCP) - Familiarity with container ecosystem tech stacks for workload management (e.g., Docker, Kubernetes, Openshift) - Understanding of system performance tuning, scaling, highly available systems, disaster recovery solutions, and common networking setup and security practices - Proficiency in operating Linux OS, managing backend storage solutions (SQL, NoSQL databases), caching solutions, and networking configuration and security Professional Skills: - Strong communication and articulation skills, proficient in English - Ability to collaborate effectively with cross-functional teams - Capacity to work under pressure during production incidents with composure - Strong analytical, deductive, and reasoning skills - Drive and ownership to deliver work efficiently without being constrained by role boundaries - Availability for rotation- and need-based 24x7 team participation,
The System Support Engineer (SSE) Consultant Level role at ThoughtWorks offers you the opportunity to showcase your passion for Python, SQL, and Backend Development while contributing to core banking ecosystems. With a hybrid work model that allows for 3 days onsite in Bangalore, this is your chance to join a dynamic team dedicated to support and enhancement. With 2-5 years of experience, you will have a role breakdown of 60% Support and 40% Development, working with a tech stack that includes Python, SQL, Unit Testing, and Backend Development. Additionally, experience with AWS (Lambdas, S3, IAM), CI/CD Pipelines, and Observability Tools such as ELK, Datadog, and NewRelic, as well as IAC, will be beneficial in this role within the Banking Domain. Your responsibilities will include Incident & Problem Management, where you will resolve production issues and conduct root cause analysis. You will also be involved in Enhancements & Automation, implementing bug fixes, developing scripts, and optimizing processes. Monitoring & Security will be key, ensuring system performance, compliance, and reliability, while also engaging in Collaboration & Client Engagement with cross-functional teams and stakeholders. If you are excited about making an impact in a challenging environment, apply now to be part of this game-changing team at ThoughtWorks. Skills required for this role include observability tools, CI, Python, automation, SQL, CI/CD pipelines, Backend Development, AWS, IAC, unit testing, and core banking.,
As a Project Manager for Workday Implementation at TWKS, you will report to the Global Head of Operations Support and lead the initiative to implement Hire to Retire processes on the Workday platform. Your role is crucial in achieving automated processes, Digital, Integrated HR, and enabling the new Thoughtworks. You will be responsible for overseeing the global Workday implementation project from end to end. This includes collaborating with People Operations, PSS, Technology, and other key stakeholders to align the project with strategic business needs. Developing and executing a comprehensive implementation plan with clear milestones, risk management strategies, and stakeholder alignment will be essential. Your duties will involve partnering with regional and global teams to gather requirements, standardize workflows, and ensure seamless integration of country-specific needs. You will drive governance, ensuring alignment and signoff on the final design, well-documented and reviewed processes. Acting as the primary liaison between Tech-Ops, Stakeholders, and process designers to streamline and provide inputs on time and compliant with milestone conditions will be part of your responsibilities. Additionally, overseeing change management and adoption strategies to ensure a smooth transition and driving user engagement across all regions is a key aspect of your role. Tracking and reporting on project progress, risks, and dependencies to ensure alignment with the new TW TOM strategy will be crucial for success. The ideal candidate for this position should have proven experience in managing enterprise-wide system implementations, process design, process improvements, and documentation. Demonstrated ability to lead cross-functional and global teams, work across multiple time zones, experience in change management, stakeholder engagement, and strong analytical, problem-solving, and communication skills are required. Joining us in this role means being at the forefront of transforming People Processes globally. You will drive an initiative that enables a critical platform for Digitalization, paving the way for an efficient and streamlined employee experience and People Processes. If you are passionate about leading complex global implementations and driving operational excellence, we would love to hear from you. Your primary responsibilities will include being the liaison with the business, vendor, and technical organizations to determine the scope, timeline, risks, dependencies, success measures, and impact of the Workday Platform. Drafting and implementing the plan, governance, and change management strategy with Vendor/Business and Tech teams to ensure a comprehensive MVP is delivered to a selected group of end-users and finally rolling out a successful global solution for the organization. Qualifications for this role include proven ability to work in a cross-functional environment, manage complex projects and multiple deadlines, strong analytical and coordination skills, exceptional communication skills, ability to build strong relationships and partner with key internal stakeholders, experience in driving process changes, and the ability to work with virtual and global cross-functional teams. This is a full-time role within PS with a start date of 1st April 2025 and a duration of at least 12 months to support various phases like Ramp up, Pre-Discovery, Discovery, Implementation, Pilots, Global Rollout, Support & Stabilization, Evolution plan & execution, Change Management, and Communications. Skills required for this role include workday implementation, risk management, agile & waterfall methodologies, project management, stakeholder engagement, adoption, change management, process improvements, implementation experience, analytical skills, communication skills, process design, and working with global teams.,
As the Learning & Development (L&D) Coordinator, you play a vital role in ensuring the seamless execution of learning and development initiatives by meticulously organizing all the necessary details and arrangements. Your meticulous organizational skills are instrumental in supporting program management and execution, thereby enabling the L&D team to effectively cater to the needs of a rapidly expanding business. Your primary responsibilities will revolve around managing the preparation for core training programs, encompassing tasks such as coordinating planning, organizing resources, communicating with stakeholders, preparing facilitators, materials, and communications. Additionally, you will be responsible for supporting L&D communication design, planning, and execution, as well as overseeing the Learning Management System (LMS) setup and maintenance, managing learning platform licenses, and assisting in project management tasks including status reporting, metrics gathering, analysis, and risk/issue management. You will also be involved in creating new training content and materials, facilitating training events as required, and collaborating with the L&D team on strategic initiatives. To excel in this role, you should possess excellent written and verbal communication skills in English, the ability to establish rapport with diverse individuals, exceptional organization, follow-through, time management, and knowledge management skills. Proficiency in Google Suite tools, experience with data collection and analysis, and managing an LMS are also essential. You should be adept at multitasking, prioritizing tasks based on immediate and future needs, resourceful in navigating unstructured environments, capable of thriving in ambiguity, and comfortable in culturally diverse, fast-paced, and evolving settings. Being a fast learner, collaborative team player, and resilient individual who can accept feedback and learn from mistakes are also key attributes for success in this role. Preferred qualifications for this position include 3-6 years of relevant experience in learning and development or adjacent functions such as People Ops, Talent, or HR, ideally within a technology or professional services environment. In terms of expected behaviors, you should demonstrate a drive for outcomes, be accountable, flexible, adaptable, focused, inquisitive, forward-thinking, collaborative, and communicative to effectively fulfill the requirements of this role.,