Job
Description
Job Location - Chembur Role & responsibilities Helping the sales team to improve their productivity by contacting customers to arrange appointments, managing schedules, and ensuring all Sales Representatives have high-quality, up-to-date support material. Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Assists the marketing department in new marketing campaigns. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Inputting inquiries, quotations, and orders into CRM system, accurately and as per customer requirements. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. Developing and maintaining filing systems to maintain sales records. Respond to complaints from customers and give after-sales support when requested. Preparing and submitting reports as directed by the manager. Preferred candidate profile Good communication skills (oral as well as written), and knowing the local Language are added advantage Ability to work as part of a team Dynamic, organized, service-minded, dedicated, takes responsibility Able to work with the standard Microsoft tools (Word, Excel, Outlook)
