Sales Consultant

Job Description

The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards. Job Designation/Field of Work: 1. Meeting and Greeting 2. Analysis of needs and requirements 3. Product demonstration (static and dynamic) 4. Presentation of offer 5. Handling of objections/ difficult customer interface/ negotiation 6. Closure of sale 7. Delivery of new vehicle 8. Follow-up after delivery, build and enhance customer relationship 9. Build and expand customer database 10. E-Dealer Updating