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Sales and Service Coordinator

Sales and Service Coordinator

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Mosquito Free World

0 years

2 - 3 Lacs

india

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

service schedule coordination reporting reports installation communication upselling efficiency report metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Service Coordination:
Plan, schedule, and manage the service calendar to ensure timely visits and maintenance.
Assign service tasks to technicians and track completion status.
Ensure smooth coordination between the service and sales teams.
Reporting and Documentation:
Prepare detailed service reports after each visit and submit them to clients promptly.
Maintain accurate records of service calls, customer feedback, and follow-up actions.
Customer Communication:
Serve as the primary point of contact for customer inquiries related to product servicing, installation, or maintenance.
Handle customer complaints or issues efficiently and ensure customer satisfaction.
Sales Support:
Promote and increase sales of Indoor Mosquito Trap Systems through proactive communication with clients and potential leads.
Identify upselling and cross-selling opportunities during service interactions.
Assist the sales team with lead generation, quotations, and client follow-ups.
Performance Monitoring:
Track service efficiency, customer satisfaction, and report key metrics to management.
Suggest process improvements to enhance service quality and customer retention.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

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Sales and Service Coordinator