Sales and Service Coordinator

Sales & Service Coordinator

Key Responsibilities

1. Advanced Sales Support & Coordination

• Manage the complete sales support process, from lead follow-up to order fulfillment.
• Prepare high-value quotations, proposals, tenders, and BOQs for large-scale ICT projects.
• Coordinate with senior sales managers to strategize and close deals.
• Monitor and track sales pipelines in CRM, ensuring timely updates and accurate forecasting.
• Ensure timely invoicing and assist in payment follow-ups for high-value clients.

2. Service Operations Management

• Act as the escalation point for service-related issues from key accounts.
• Oversee scheduling, dispatch, and completion of installations, maintenance, and troubleshooting.
• Ensure compliance with SLAs and contractual obligations for major customers.
• Coordinate AMC renewals and manage service-level agreements effectively.

3. Team & Process Coordination

• Guide and mentor junior sales/service coordinators to ensure process consistency.
• Work closely with logistics, finance, and technical teams to meet customer deadlines.
• Implement process improvements to reduce turnaround time and enhance customer satisfaction.

4. Customer Relationship Management

• Maintain strong relationships with decision-makers in client organizations.
• Handle high-priority clients with professionalism, ensuring long-term retention.
• Conduct periodic client reviews to gather feedback and identify upselling/cross-selling opportunities.

5. Reporting & Analysis

• Generate detailed MIS reports on sales performance, service calls, and order status.
• Provide management with actionable insights on customer trends, service performance, and sales conversions.

Key Skills & Competencies

• Excellent interpersonal and communication skills.
• Proficiency in CRM tools (Zoho CRM, Salesforce, HubSpot) and MS Office Suite.
• Strong negotiation and customer-handling abilities.
• Exceptional organizational and time-management skills.
• Analytical mindset with the ability to generate and interpret business reports.
• Experience in handling large corporate/enterprise accounts in the ICT domain.

Qualifications & Experience

• Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum

  5 years

  of experience in Sales/Service Coordination, preferably in ICT/Telecom/ISP sector.
• Proven track record of handling complex projects and high-value customers.