Sales Analyst

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

Job Role and Responsibility

• Process timely onboarding of NetApp partners following the laid down business guidelines.
• Process partner Solution competency forms by validating partner training status.
• Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.
• Provide support to inside sales and sales team in processing MAF/Cert letters.
• Prepare and present reports/data providing insight into the progression and improvements of the owned processes.
• Assist with process documentation review and maintenance as needed for all processes.
• Project Management for enhancement projects and monitor service requests with vendor.
• Cross trains the team and support and seek support on tasks with high volumes.
• Work with cross-functional teams to ensure accuracy and timeliness of all partners enquiries.
• Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.
  

Job Requirements

Required Skills

• 2 - 5 years of experience in customer support on email or any customer experience management role
• Bachelor’s degree is a must.
• Exceptional communicator, both written and oral.
• Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.
• Highly trusted individual who maintains and expects high standards for self and team.
• Comfortable working effectively with cross-functional teams and building necessary business relationships.
• Prior user experience of ServiceNow, Salesforce is a plus.
• A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
• Flexible working in shifts and extended working hours per business requirements.
• Strong work ethic and sense of responsibility.
  

EducationCompleted Bachelors & Masters degreeAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let's talk.