Sales - Air Export Freight Forwarding

Sales Manager (Air Export – Freight Forwarding) Business Development & Revenue Generation Ø Identify and target potential clients for air export services through cold calls, client visits, and networking. Ø Achieve monthly and quarterly sales targets and contribute to overall branch revenue. Ø Develop customized solutions to meet client needs and ensure competitive pricing strategy. Client Relationship Management Ø Build and maintain strong relationships with key clients to ensure repeat business and long-term association. Ø Address customer concerns, service issues, and provide timely resolution to maintain client satisfaction. Ø Conduct regular review meetings with major clients. Market Intelligence & Competitor Analysis Ø Monitor competitor activities, market trends, and customer behavior to identify new opportunities. Ø Share actionable insights with internal teams to refine offerings and stay ahead in the market. Ø Recommend pricing and service changes based on market conditions. Coordination with Operations & Internal Teams Ø Work closely with the operations, documentation, and customer service teams to ensure smooth execution of shipments. Ø Ensure all client requirements are communicated and met within committed timelines. Ø Align sales commitments with operational capabilities. Reporting & Performance Tracking Ø Maintain accurate sales records, client interactions, and pipeline updates in CRM tools. Ø Submit weekly and monthly sales reports to the management. Ø Track KPIs like inquiry-to-conversion ratio, gross margins, and customer Experience - 3 - 15+ years Show more Show less