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Uber
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Safety Investigation Team Lead

Safety Investigation Team Lead

Uber

1 - 6 years

5 - 9 Lacs

visakhapatnam

Posted:3 weeks ago| Platform:

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Skills Required

basic excel data management project management customer support swift customer experience stakeholder management analytics process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do ----

What You ll Do

Lead and develop a team of 10-15 Community Operations Specialists (COS), responsible for their overall performance
Carry out supervisory responsibilities in a 24/7 operations set-up helping COSs meet their targets; Focus on management of SLA metrics, Quality and Customer experience
Work with cross functional teams (Quality, Training), developing and implementing QA/ Training programs to improve the quality and productivity of the team
Dive deep into the numbers and make data-driven process improvements; Work closely with Analytics team in unearthing trends
Be the source of knowledge to train, educate, and answer questions from COSs or other stakeholders
Independently execute ad-hoc projects or run experiments, ensuring complete adherence from the team and share clear, actionable insights back with the stakeholders

Analyze the performance of your teams, identify trends and provide constructive feedback to individuals on a consistent basis

Basic Qualifications ----

Required : Must be a graduate ; Should have team Handling experience of minimum 1 year

1 Minimum Years of Experience with People Management, Process Management, Analytics, Stakeholder Management, Customer Support, Project Management

Preferred Qualifications ----

What Youll Need

Clear communicator:
You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
Explorer:
The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
Balance attention to detail with swift execution:
We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
A high bar across the board:
From your own contributions, to the people you work with, to the products you work on
Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
Exceptional problem solving skills, strong Excel / data management skills
Project management skills

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

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Safety Investigation Team Lead