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SaaS ERP Principal Analyst

6 - 10 years

14 - 18 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Swift RPA UX Life Insurance Trello Finance Documentation Banking Go RTGS Trade Finance Visio Cash Management Balsamiq Business Analysis Banking Products BaNCS Supply Chain Finance UI Insurance Flexcube Finacle Oracle Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Principal Support Engineer, you are expected to deliver the following , Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. You can clearly explain complex technical concepts. Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture". Apply creative use of industry standard tools to aid in the diagnostic process. 6-10+ years of relevant experience. Ability to influence and build cooperative relationships with executives and technical specialists. Skilled in communicating effectively in escalated technical and functional situations. Hands on experience in ERP modules implementation and support. Strong listening skills to identify core issues and develop action plans to resolve them swiftly. Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach. Career Level - IC4 Responsibilities As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

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