SaaS ERP Principal Analyst

As a Principal Support Engineer, you will be responsible for collaborating with business stakeholders to comprehend their functional requirements and translating them into technical specifications. Your dedication to customer service, strong customer focus, and exceptional problem-solving and analytical skills will be the key drivers of your success in this role. Your role will require you to be a logical thinker with the ability to solve problems effectively and collaborate seamlessly with others. Your excellent communication skills will enable you to articulate complex technical concepts clearly and concisely to various stakeholders. You will leverage your well-developed implementation and troubleshooting skills to analyze details and synthesize the "big picture." Your creative use of industry-standard tools will play a crucial role in aiding the diagnostic process, ensuring efficient and effective solutions. With 6-10+ years of relevant experience, you will have the opportunity to influence and cultivate cooperative relationships with executives and technical specialists. Your expertise in communicating effectively in escalated technical and functional scenarios will be instrumental in driving successful outcomes. Hands-on experience in ERP modules implementation and support will be a significant advantage in this role. Your strong listening skills will enable you to identify core issues efficiently and develop action plans to resolve them promptly. As a self-starter, you thrive in environments where you can work with minimal supervision. Your attention to detail and process-oriented approach will be essential in delivering high-quality support and solutions. Your career level for this position is IC4, signifying a senior role with substantial responsibilities and opportunities for growth.,