SAAS Engineer (Atlassian Suites ) Role - Sonata Software - Noida

Greetings!!!

Currently we have an Urgent Position for SAAS Engineer Role with one of our projects, location based in Noida.

Kindly find below the details for your Perusal.

Job Location : Noida

• Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications – Jira, Confluence, GitHub, Linux
• Proficiency in scripting languages (e.g. Python, Bash) for automation
• The foremost requirement of this role is to provide application support and incident resolution in a timely manner and in accordance with agreed SLAs.
• Performance tuning of slow running processes will also be required.
• A deep and demonstrated understanding of Security principles is required to manage changes in line with security recommendations.
• Monitors system performance and makes recommendations for modifications, research problems, identifies root cause and proposes sustainable solutions.
• Experience working with global teams.

Desirable:

• Experience in managing application upgrades and managing configurational changes.
• Serves as application support for any other version control application.
• Experience supporting SaaS and on-premises applications.
• Experience with monitoring tools (e.g. New Relic, Grafana, PRTG).
• Experience with Fisheye / Crucible, Bamboo is a plus
• Maintains non-technical system documentation, such as process flow charts, design documents, business communications records.
• Outstanding oral and written communication skills are essential as you will be required to conduct meetings with end users to obtain requirements and generate functional specification documents.
• In conjunction with the Business Analysts, you will work with users to gather requirements for projects and enhancements to the production system.
• The successful candidate will be proficient in being able to functionally analyze a requirement for a change request and present an estimate for consideration.
• Working closely with the SMEs and current team, the role will also be required to:
• Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
• Troubleshoot and fix application environment issues.
• The ability to install, configure, upgrade and optimize performance of an application environment.
• In depth understanding of the environment and the business systems requirements of it.
• Able to re-build the platform if required.
• Understands the business impact of an IT systems failure.
• Ability to create technical recovery and continuity plans.

Qualifications

• Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

Experience:

• Minimum of 3 years’ experience in the administration, configuration and support of Atlassian applications, GitHub, Linux and DevOps tools.
• Solid experience with application support to end customers and liaisoning with stakeholders to provide quick support.
• Solid experience with automation to reduce toil (manual repetitive work).
• Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
• Ability to document technical specifications.
• Good interpersonal, written, and oral communication skills.
• Ability to present ideas in user-friendly language.
• Experience of working in a team-oriented, collaborative environment.
• Ability to knowledge transfer skills to other team members.

About Sonata Software:

Sonata is a global software company, one of the fastest growing in India. It specializes in Platform Engineering, Sonata’s proprietary Platformation methodology, providing a framework that assists companies with their digital transformation journeys and helps them build their businesses on platforms that are Open, Connected, Intelligent, and Scalable. Sonata's platform engineering expertise is supported by its capabilities in Cloud and Data, IoT, AI, and Machine Learning, Robotic Process Automation, and Cybersecurity. With its centres in India, the US, Europe, and Australia, Sonata brings Thought leadership, Customer-centricity, and Execution Excellence towards catalysing the business transformation process for its customers around the world.

You can read more here:

Best Regards,

Sathish Kumar Gnanasekaran

Talent Acquisition

M: +91 9840669681