RPMG:Skip Tracing Unit

No. of VacanciesReports toStrategyIs a Team leaderNTeam SizeGradeDM/MBusinessRetail BankingDepartmentRetail Portfolio Management GroupSub-DepartmentStrategyLocationPAN IndiaAbout Retail Portfolio Management GroupThe Retail Portfolio Management Group department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bankAbouttheRoleThe role of the Skip Tracing unit is expected to connect with customers with support of the data mining through various channelsKey ResponsibilitiesSkip tracing is captive unit, this is inhouse. Since larger part is digital. Unit si expected to trace the customers who are contactable by means of harnessing data available within the bank eco system and also through partneringThe role requires not only tracing of customer butb also validatiung the customer contact detailsThe unit is expected to process all referrals of skip tracing from various channels i. e: call centre, employee, agency & team leaseValidating and updating the contact details of the customerThe KRAs of the unit will be assessed basis trace rate, correctness of tracing & finally collection from the skipped customersCost benefit will be important aspect as this is a P&L unitQualificationsGraduation/ Post-Graduation from a recognized instituteMin 3 years of relevant experience in NBFC/ Banking industryRole ProficienciesKnowledge and understanding of collections and market dynamics.Excellent vendor management skills.Knowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local language.Ability to manage complex client situations.Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.Ability to handle pressure and meet deadlines