RPMG:Skip Tracing Unit

• Skip tracing is captive unit, this is inhouse. Since larger part is digital. Unit si expected to trace the customers who are contactable by means of harnessing data available within the bank eco system and also through partnering
• The role requires not only tracing of customer butb also validatiung the customer contact details
• The unit is expected to process all referrals of skip tracing from various channels i.e: call centre, employee, agency & team lease
• Validating and updating the contact details of the customer
• The KRAs of the unit will be assessed basis trace rate, correctness of tracing & finally collection from the skipped customers
• Cost benefit will be important aspect as this is a P&L unit

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute
• Min 3 years of relevant experience in NBFC/ Banking industry

For successful execution of the job, the candidate should possess the following:

• Knowledge and understanding of collections and market dynamics.
• Excellent vendor management skills.
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language.
• Ability to manage complex client situations.
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
• Ability to handle pressure and meet deadlines