RM-Sky Professional

Kotak Mahindra Bank

1 - 4 years

2 - 4 Lacs

thane

Posted:-1 days ago| Platform:

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Skills Required

team management team motivation team handling customer service team coaching retail sales business development sales client relationship management target achievement people management skills team leading coaching communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets.
This skill will also do sales with assigned customer based mapped to them.
Measure of outcomes - NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Graduation
Should be a least graduate.

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