RM-Sky Professional

Kotak Mahindra Bank

0 - 4 years

1 - 5 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

interpersonal skills time management focus banking customer service training and development customer complaints customer experience management banking software

Work Mode

Work from Office

Job Type

Full Time

Job Description

A high school diploma or equivalent is required, with a preference for a bachelors degree in a related field.
Previous experience in a customer service or call center role, preferably in the banking or ficial industry.
Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly.
Strong interpersonal skills and a customer-centric approach, with a focus on building relationships.
Ability to work independently and manage a high volume of calls and customer interactions.
Proficiency in using computer systems and banking software for efficient call handling.
A proactive and solution-oriented mindset, with the ability to think on your feet.
Willingness to learn and adapt to new processes and procedures.
Excellent time management and organizational skills.
A positive and professional attitude, representing the banks values.
Answer inbound calls from customers regarding their credit card queries and concerns.
Provide accurate and timely information to customers, ensuring their satisfaction.
Upsell and cross-sell bank products and services to existing customers, identifying opportunities for growth.
Maintain a high level of customer service, ensuring a positive and professional image of the bank.
Handle customer complaints and escalations, finding suitable resolutions and maintaining a calm and empathetic approach.
Stay updated with the latest bank offerings and policies to provide accurate information to customers.
Build and maintain strong relationships with customers, understanding their needs and preferences.
Collaborate with other teams to ensure a seamless customer journey and efficient problem-solving.
Document and record customer interactions, maintaining accurate records for future reference.
Participate in training and development programs to enhance your skills and knowledge.

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