Posted:Just now|
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Work from Office
Full Time
In this role, you will report to the Butler Manager and be having the following responsibilities but not limited to:
Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.
Manage staff schedules, ensure adequate coverage, and handle daily team briefings.
Oversee all aspects of butler service to ensure guests or residents needs are anticipated and fulfilled promptly and discreetly.
Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.
Coordinate with housekeeping, front office, kitchen, and other departments to ensure smooth service delivery.
Manage inventory of butler supplies and equipment, ensuring all items are well maintained.
Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.
Foster a culture of continuous improvement and professionalism among the butler staff.
Monitor service standards regularly and conduct performance reviews with staff.
Address and resolve any service issues or guest complaints swiftly and effectively.
Maintain records related to staffing, training, and service incidents.
Prepare reports on service performance and staff productivity for management review.
Experience in a luxury lifestyle hotel a must .
Minimum 4-5 years of experience in a role of Butler.
Fairmont Hotels Resorts
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