Assistant Butler Manager

Company Description

Roswyn, A Morgans Originals Hotel

are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.In this role, you will report to the Butler Manager and be having the following responsibilities but not limited to:

• Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.
• Manage staff schedules, ensure adequate coverage, and handle daily team briefings.
• Oversee all aspects of butler service to ensure guests or residents needs are anticipated and fulfilled promptly and discreetly.
• Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.
• Coordinate with housekeeping, front office, kitchen, and other departments to ensure smooth service delivery.
• Manage inventory of butler supplies and equipment, ensuring all items are well maintained.
• Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.
• Foster a culture of continuous improvement and professionalism among the butler staff.
• Monitor service standards regularly and conduct performance reviews with staff.
• Address and resolve any service issues or guest complaints swiftly and effectively.
• Maintain records related to staffing, training, and service incidents.
• Prepare reports on service performance and staff productivity for management review.
  

Qualifications

Experience in a luxury lifestyle hotel a must .Minimum 4-5 years of experience in a role of Butler.

Additional Information

What's In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture