Risk and Compliance - Operations Team Lead

Operations Team Lead - Risk & Compliance

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About the Role

We are looking for an experienced Operations Team Leader – Risk & Compliance to lead and grow a compliance operations team for one of our strategic global clients. This role requires a mix of operational excellence, team leadership, and stakeholder management, along with a strong understanding of compliance and risk frameworks.

The ideal candidate has a proven track record of managing day-to-day operations, driving process improvements, and building high-performing teams in dynamic environments.

Key Responsibilities

Operational Excellence & Controls

• Oversee daily compliance operations with a focus on accuracy, timeliness, and efficiency.
• Establish and maintain SOPs, process controls, and governance frameworks.
• Run dashboards, MIS, and compliance reports to track performance and ensure transparency.
• Conduct periodic checks and internal audits to maintain compliance standards.

People & Leadership

• Manage, mentor, and develop a team of risk and compliance analysts.
• Create structured career growth and training opportunities for team members.
• Build a culture of accountability, collaboration, and continuous improvement.

Process & Transformation

• Identify opportunities for process optimization and automation.
• Maintain updated knowledge repositories and documentation for operational consistency.
• Drive continuous improvement initiatives to enhance compliance operations.

Stakeholder Management

• Act as the point of contact between compliance operations and client leadership.
• Collaborate with internal functions (Finance, HR, Product, Quality, Customer Experience) to support business goals.
• Participate in governance meetings and represent compliance performance to senior stakeholders.

Skills & Experience

• 6–8 years of experience in operations, risk, compliance, or audit, with 3+ years of team management experience.
• Proven experience in managing successful client operations, with familiarity in creating dashboards and using automation tools to drive efficiency and transparency.
• Strong analytical, problem-solving, and stakeholder management skills.
• Shared Services / Technology sector experience is a big plus.

Preferred Qualifications

• Postgraduate degree in Business Administration, Commerce, Finance, Risk Management, or Law.
• Certifications like ACAMS, CFE, Six Sigma are a strong advantage.

Why Join Us

• Take ownership of risk & compliance operations for a global digital platform.
• Be part of a fast-growing company with a startup-like culture that values agility and innovation.
• Gain exposure to global stakeholders, advanced compliance frameworks, and automation-driven transformation.