11917 Retention Jobs - Page 11

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. About the Role: Paytm is looking for an experienced sales professional & people manager to be a part of the QR & Sound Box vertical. Expectations/ : 1. Growth of distribution and market share in the assigned area of operations. 2. Visibility & accountability through extensive QR & Sound box, EDC deployment, and sale of the product. 3. Identify and recruit the sales team to align and drive business in the market. 4. Plan the market size, span, and geographies for ASMs. 5. Devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 6. Monitor the quality parameters as suggested by the management. 7. Validate and conduct audits on the acquisitions and sales done by the team. 8. People manage a large team of 5-10 ASMs & 500+ indirect employees. Must-Have: 1. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 2. Skilled in coaching and mentoring, a quick learner who grasps and puts into application newly learned ideas and concepts. Superpowers/ Skills that will help you succeed in this role : 1. Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit. 2. Passionate about working in a fast-growingfirm. 3. Articulate complex solutions to novice customers. 4. Good sales and negotiation skills. Experience in quota-driven sales is a must. 5. Experience in payments and finance is a plus - though not mandatory.

KAM - Visakhapatnam KAM - Visakhapatnam "Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products Ensuring product penetration along with revenue growth. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. Plan and execution of day-to-day activities along with the team and Review team’s deliverables. Gathering consistent feedback from the market for existing offerings and insights into the competition Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention." 3 - 6 a year

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team : QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1. Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for : 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education : Graduation/ Post Graduation preferred. Why join us : 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. . Compensation : If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1 . Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education Graduation/ Post Graduation preferred. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. . Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Title- Growth Management- EDC Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Developing and executing growth strategies: This includes identifying growth opportunities, optimizing campaigns, and enhancing the customer journey. Data analysis and reporting: Using data-driven insights to identify key growth opportunities and track the performance of growth initiatives. Cross-functional collaboration: Working with product, marketing, and sales teams to align efforts and achieve growth objectives. Market research and competitive analysis: Staying informed about industry trends and competitor strategies to inform growth tactics. Setting and achieving growth targets: Ensuring that the company is meeting its growth objectives, which may include customer acquisition, retention, revenue growth, and market share expansion. Managing a team (for some roles): Leading and managing teams of marketers, product managers, and other professionals involved in growth initiatives. Growth Hacking: Developing innovative and creative strategies to quickly and efficiently drive growth. Growth Management: Implementing and refining strategies to maximize growth potential, including setting up tracking mechanisms and measuring ROI. Growth Nurturing: Focusing on retaining existing customers and building long-term relationships. Essential Skills for Growth Roles: Analytical skillsAbility to analyze data, identify patterns, and make data-driven decisions. Strategic thinkingAbility to develop and execute comprehensive growth strategies. Communication and leadership skillsAbility to communicate effectively with cross- functional teams and lead growth initiatives. Problem-solving skillsAbility to identify and address challenges related to growth. Technical skillsProficiency in data analysis tools, A/B testing platforms, and other relevant technologies. Project management skillsAbility to manage Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Location - Noida, Uttar Pradesh,Bangalore, Karnataka

KAM - Rajahmundry KAM - Rajahmundry "Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products Ensuring product penetration along with revenue growth. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. Plan and execution of day-to-day activities along with the team and Review team’s deliverables. Gathering consistent feedback from the market for existing offerings and insights into the competition Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention." 3 - 6 a year

Micro Market Manager will be responsible to acquire key merchants (semi-fixed/fixed shops), in a specified geographic area assigned to him and he should be responsible for building new merchant relations and further cross-selling. MMM will be responsible for acquiring retention and cross-sales of other products. Should have at least 6 months of experience in sales and business development. Good negotiation, communication, and convincing skills. Regional Language is mandatory

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team : QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1. Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for : 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education : Graduation/ Post Graduation preferred. Why join us : 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. . Compensation : If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1 . Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education Graduation/ Post Graduation preferred. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. . Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

We are seeking a proactive and results-driven Senior Manager– Renewals to drive customer retention and growth. This role is crucial in maximizing recurring revenue, reducing churn, and ensuring a smooth renewal experience for our customers. You will work closely with sales and customer success to manage and execute a scalable renewals process. Key Responsibilities: Own and manage the end-to-end customer renewal process for assigned accounts Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting Develop strategies to minimize churn and identify expansion opportunities ( renewals) Manage renewal pipeline, forecast accurately, and ensure timely renewals Implement playbooks and best practices for engaging at-risk accounts. Track KPIs and produce regular reports on renewal performance and revenue Identify process improvements and collaborate cross-functionally to enhance the customer experience Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.) Education & Qualifications: Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals. Strong negotiation, objection handling, and customer engagement skills Excellent understanding of recurring revenue business models (SaaS or subscription preferred) Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.) Analytical mindset with experience in data-driven decision-making Exceptional communication, organizational, and time management skills Preferred Qualifications: Experience in SaaS, technology, or B2B enterprise sales environments Ability to operate in a fast-paced, cross-functional environment

This role is for one of our clients Industry: Operations Seniority level: Associate level Min Experience: 1 years Location: Bengaluru JobType. : full-time About The Role We’re on the hunt for a Growth Marketing Lead who thrives on building brands, scaling performance campaigns, and crafting impactful offline activations. If you live and breathe experimentation, customer psychology, and conversion funnels — while also having a knack for storytelling and brand experience — this role is your stage. You’ll partner directly with the leadership team to lead multi-channel marketing efforts, shape our brand presence, and drive sustainable growth across acquisition, retention, and engagement. What You'll Be Driving 🔥 Offline & Brand-Led Growth Conceptualize and execute high-impact offline campaigns: events, trade activations, exhibitions, print media, and local brand integrations. Develop and own the brand strategy, ensuring consistency in voice, design, and messaging across all touchpoints. 📈 Performance & Digital Marketing Own paid marketing across platforms (Google Ads, Meta, LinkedIn, etc.) with a clear focus on ROAS and CAC. Design and implement SEO/SEM strategies to capture high-intent traffic and grow organic visibility. 🧪 Growth Experimentation & Funnels Launch and test new acquisition channels: referral programs, partnerships, affiliate networks, or influencer tie-ups. Collaborate with product/design teams to optimize landing pages and user flows that boost conversion rates. 🔁 Retention & Customer Lifecycle Build and manage end-to-end CRM and lifecycle marketing: from email to WhatsApp campaigns, loyalty journeys to reactivation loops. Analyze customer behavior, churn patterns, and LTV drivers to drive repeat business and engagement. 🧠 Team & Strategy Ownership Lead a small but mighty marketing/content team to execute with speed and precision. Define and track KPIs across acquisition, engagement, and brand metrics — and communicate insights to stakeholders with clarity. Who You Are 2+ years of experience in growth marketing, preferably with exposure to both offline and digital strategies. A generalist with a specialist mindset — equally comfortable in a Google Ads dashboard as you are briefing a creative agency. Experience in interior design, furniture, or construction sectors is a big plus. Strong communicator and storyteller — able to articulate vision and data with equal impact. Action-oriented — you don’t just plan, you build and ship. Comfortable with 6-day workweeks in a startup hustle environment. Always curious, analytical, and unafraid to get your hands dirty. Nice-to-Haves (Preferred Skills) Performance Marketing (PPC, Paid Media) Brand Campaign Planning & Execution CRM & Marketing Automation Tools (HubSpot, MoEngage, etc.) Offline Channel Strategy (Events, BTL, Retail) Funnel & CRO Optimization (Google Analytics, Hotjar, etc.) Social Media Campaigns & Influencer Management

KAM - Vijayawada KAM - Vijayawada "Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products Ensuring product penetration along with revenue growth. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. Plan and execution of day-to-day activities along with the team and Review team’s deliverables. Gathering consistent feedback from the market for existing offerings and insights into the competition Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention." 4 - 6 a year

Micro Market Manager will be responsible to acquire key merchants (semi-fixed/fixed shops), in a specified geographic area assigned to him and he should be responsible for building new merchant relations and further cross-selling. MMM will be responsible for acquiring retention and cross-sales of other products. Should have at least 6 months of experience in sales and business development. Good negotiation, communication, and convincing skills. Regional Language is mandatory

Maintain & strengthen relationships with existing customers, ensuring continued satisfaction. Identify upselling & cross-selling opportunities to maximize value for clients. Required Candidate profile Strong knowledge of upselling and customer retention strategies. Experience with CRM tools and sales tracking system Proven ability to maintain long-term business relationships with existing clients

Location: Shamshabad, TG, IN Areas of Work: Sales & Marketing Job Id: 12140 Business objectives Identify, index and review market potential of Project sites at segment level (Geography and Key Accounts) Conduct site inspection based on leads and make proposals including sampling to convert sites Negotiate, finalize and execute the site order as per agreed proposals Monitor the project site on regular intervals and ensure that essential services are provided with warranty Focus on specific key accounts, segments, geographies and products to gain market share Applicators/other Influencers Development And Retention Encourage applicators participation in loyalty benefit programs to add new and upgrade and retain existing applicators Create product awareness through relevant trainings with applicators and track lead conversion ratio Reports and Processes Prepare and circular relevant reports like index sheet as per defined timelines Follow applicable processes and documentation while performing various site level and specific transactions Reconcile the dealer account at regular intervals and ensure smooth settlement of payments including outstanding dues Integration Integrate with Retail, Services, Commercial and Marketing function for lead sharing, site-specific support or any other operational issues Essential Graduate Degree in any stream (BA/B.Sc/B.Com/BBA/BBM/BMS) Minimum of 50% marks throughout education without any backlogs Graduation must be through a full time course Desired Candidates with MBA/PGDM in Sales and Marketing Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered

Zycus us seeking a dynamic and customer-focused Product Consultant to join our Customer Success team. The Product Consultant will play a key role in driving customer adoption, satisfaction, support and retention by providing expert guidance on our procurement software solutions. This individual will collaborate closely with customers to understand their unique business needs, provide product demonstrations, offer best practice recommendations, and facilitate the successful implementation and utilization of our platform. Role & Responsibilities Zycus us seeking a dynamic and customer-focused Product Consultant to join our Customer Success team. The Product Consultant will play a key role in driving customer adoption, satisfaction, support and retention by providing expert guidance on our procurement software solutions. This individual will collaborate closely with customers to understand their unique business needs, provide product demonstrations, offer best practice recommendations, and facilitate the successful implementation and utilization of our platform. Role & Responsibilities: Serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey for Zycus Products Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support. Demonstrate the features and capabilities of our software solutions, highlighting how they can address customer challenges and drive value. Conduct in-depth discovery sessions with clients to understand their procurement processes, pain points, and objectives. Work closely with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes. Work with Customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing as part of Change Management activities & Product Upgrade/ New Releases Collaborate with Customers to develop and deliver customized training sessions and workshops tailored to their specific needs and objectives. Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback. Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements. Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs. Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement. External Skills And Expertise B.E Graduate/ Masters in Supply Chain or Operations Proven experience in a customer-facing role, preferably within the procurement domain. Strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value. Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences. Understanding of Incident Management Tool & aware of basic ITIL concepts Demonstrated ability to build strong, trust-based relationships with customers and internal stakeholders. Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems. Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver exceptional results in a fast-paced environment. Analytical mindset, with the ability to leverage data insights to drive informed decisions and optimize customer experiences. Experience with procurement-based SaaS platforms or similar software solutions is a plus. Qualification: B.Tech/B.E Experience Range: 06-10 years Why You Should Join Zycus? Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Job Description We are seeking a motivated and detail-oriented Public Relations Associate with more than three years of professional experience in public relations, media coordination and supporting public sector or government clients. The selected candidate will play a supporting role in delivering impactful communications strategies for large-scale government-led initiatives and campaigns. This position will be offered on a fixed-term contract basis for a duration of one year and will be based at our Jaipur office. This role will support PR and communications efforts for state-led investment initiatives, including media coordination, content creation, and event logistics. It will also contribute to daily media monitoring, reporting, and stakeholder outreach activities. Key Responsibilities Assist in the planning and execution of PR strategies for state-led investment promotion activities. Draft and edit press releases, media advisories, briefing documents and other communication materials. Coordinate with media outlets for coverage, interviews and press engagement, under the guidance of senior team members. Support on-ground media logistics for press conferences, roadshows and high-level events. Monitor daily news and media coverage relevant to client activities; prepare timely media reports and coverage summaries. Maintain updated media lists, track journalist interactions and support media outreach initiatives. Liaise with internal teams and external vendors to ensure the timely execution of communication deliverables. Provide support in managing social media activities and content coordination as needed. Preferred Qualifications Bachelor’s or Master’s degree in Mass Communication, Public Relations, Journalism, or a related field. 3+ years of relevant PR or media experience, preferably in a consultancy or government-facing role. Strong writing and verbal communication skills in English and Hindi. Experience working with media databases, monitoring tools and event coordination. Ability to work in a fast-paced environment and manage multiple priorities efficiently. A collaborative mindset, high attention to detail and willingness to learn from senior professionals. Location: Jaipur, Work from Office About APCO In India India is playing an increasingly important role in global geopolitics — not only as the world’s largest democracy but also as an emerging economic powerhouse. It is growing and changing at an exponential pace, due to the pro-reform policies of the government and increased investor confidence. APCO’s India operations began in 2007, and our regional operation is one of the largest and most successful in the firm. Our offerings in India include corporate advisory, government relations, strategic communications, coalition building, crises management and consulting services. Our clients in India include multinational companies, industry associations, non-profit organizations and governments. We take an integrated approach to consulting, which is based on our strong public affairs heritage, our nuanced understanding of strategic communications and remarkable research, creative and digital capabilities. This is supported by our global perspective and local knowledge, enabling us to address complex issues for our clients and deliver path-breaking campaigns. Our team in India comprises a significant bench of senior-level staff with deep expertise coming from a range of journalistic, business, management consulting, communications, academic and government backgrounds. The team is based in New Delhi, Mumbai and Bangalore. Alongside trusted affiliates, the team penetrates all important markets within and around the sub-continent. Careers at APCO Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviours, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.

Job Description: AGM, Sales – Steel and Ferrous Business Location: Headquarters, Gurgaon, Haryana Position Summary: We are looking for a driven and experienced professional to lead sales for our Steel & Ferrous Business at Brick2Wall. This is a pivotal role responsible for driving revenue, expanding market share, and building strong relationships with customers and partners across India. The ideal candidate will have a strong track record in B2B sales. This position reports to General Manager, Sales. Key Responsibilities Sales Execution & Growth · Drive sales for steel and ferrous product lines across target geographies, customer segments, and industries. · Identify and capitalize on growth opportunities through focused market development and customer engagement. · Lead pricing, key account planning, and high-impact deal negotiations to consistently achieve revenue and margin goals. Market Development & Customer Relationship Management · Build and maintain strong relationships with key customers, channel partners, and industry stakeholders. · Drive business development initiatives including market expansion, new customer acquisition, and retention of existing clients. · Ensure a deep understanding of customer needs and provide tailored solutions to enhance customer satisfaction and loyalty. Operational & Commercial Oversight · Work closely with procurement, logistics, and finance teams to ensure efficient sales operations, order fulfilment, and cost management. · Monitor sales pipelines, forecasts, and CRM tools to drive performance visibility and decision-making. · Ensure timely collections and manage credit exposure in line with company policies. Market Intelligence & Reporting · Track market trends, competitor movements, pricing dynamics, and customer behaviour to inform strategy. · Provide regular sales reports, forecasts, and strategic insights to senior management. · Recommend improvements in product offerings, sales processes, and customer engagement strategies. Qualifications & Experience · Education: Bachelor’s degree in engineering (Metallurgical, Mechanical, Civil, or Material Engineering). MBA from Tier 1/Tier 2 is a must. · Experience: 2-5 years of experience in sales. · Proven Expertise: Strong track record of achieving sales targets, managing large accounts, and building high-performing sales teams. · Skills: Exceptional leadership, negotiation, communication, and analytical skills. Ability to work under pressure and manage complexity in a fast-paced environment.

Job Overview: OptCulture is seeking an experienced and driven Sales Manager with direct software sales experience to lead our growth in Western (Mumbai). The ideal candidate will have a strong background in B2B SaaS sales, preferably in the retail or marketing solutions space. This role involves managing the complete sales cycle, building strong client and partner relationships, and driving revenue growth in a fast-paced environment. Experience range : 5-10yrs Reporting Model : Remotely Reporting Manager : VP Sales Key Responsibilities: Lead and drive sales initiatives for OptCulture in Western India (Mumbai-based) . Achieve and exceed revenue targets through strategic planning and execution. Develop and maintain a robust pipeline of qualified leads through proactive outreach, client meetings, and relationship-building. Manage end-to-end sales cycles, from prospecting and presenting to closing and onboarding. Build and nurture long-term relationships with key customers and strategic channel partners. Collaborate with marketing, product, and support teams to ensure customer success and satisfaction. Provide regular sales forecasting, reporting, and performance analysis to senior leadership. Stay up-to-date with industry trends, market dynamics, and competitor activity to identify new business opportunities. Required Qualifications & Experience: Bachelor’s degree in Marketing, Business Administration, or a related field. MBA is a plus. 5–10 years of proven experience in direct software sales, preferably in B2B SaaS or enterprise solutions. Prior experience selling software or marketing solutions to the retail sector is highly desirable. Demonstrated success in managing and growing a sales territory or vertical. Strong communication, negotiation, and presentation skills. Ability to understand complex client requirements and align them with technical solutions. Highly organized, self-motivated, and comfortable working independently in a fast-paced environment. Proficient in using CRM tools and MS Office for reporting and planning. About The Company OptCulture is at the forefront of helping brands elevate their customer relationships through cutting-edge retention strategies. We don’t just connect the dots; we create journeys that keep customers coming back for more! Think about the brands you admire - IKEA, Marks & Spencer, GUESS, Style Union. At OptCulture, we’re the behind-the-scenes marketing technology enabling them to understand and engage with their customers in deeply meaningful ways. It’s not just about sales; it’s about fostering loyalty that lasts. What Makes Us Unique? OptCulture isn’t your typical tech company. We’re a bootstrapped powerhouse, driven by relentless innovation and determination. From Houston to Dubai to Hyderabad, our solutions are redefining customer retention on a global scale. And here’s the kicker—we’re growing! OptCulture aims to hire thinkers and achievers. We believe in providing an environment for fast-paced growth as an individual, team, and organization. We encourage a culture of independence, collaboration, trust, and balance.

Job Description We are looking for Customer Success professionals to join our world-class customer engagement team! Roles and Responsibilities Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite. Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite. Be the friendly neighborhood support person, not just for troubleshooting but also for anticipating customer needs before they even realize it – the real MVP of customer success! Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite. Be the bridge between customers and our tech team, translating wishes into code and making sure the customer's voice is heard in the halls of innovation. Keep a watchful eye on customer health scores, swooping in to save the day and ensure everyone's happily ever after with Paperflite. Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from Paperflite. Proactively identify upsell opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion. Take proactive measures to control churn by closely monitoring customer satisfaction levels and developing retention strategies tailored to each customer's specific needs and circumstances.

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Health Insurance Unit Aditya Birla Health Insurance Company Ltd Location Mumbai Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job ASM - Group Reports to: Poornata Position Title Zonal Manager – Group Function Sales – Group, Social & Rural Reports to: Function Sales Department Sales – Group, Social & Rural Reports to: Department Sales Designation of the Employee Cluster Manager - Group Designation of the Manager Zonal Manager - Group Date of writing/updation of JD August 2017 Job Purpose: Write the purpose for which the job exists (in 2-3 lines) Managing groups sales activity in a designated market via various channels including but not restricted to Brokers, agents, direct, etc and ensuring / exceeding the business plan. Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. iness Workforce Number Particulars FY 18 FY 19 FY20 Direct 2 4 6 Overall Topline (GWP) Metric Units FY18B FY19 FY20 Group Lives '000s 36 43 56 GWP Total Rs Mn 122 161 234 GWP - Indemnity Rs Mn 92 121 175 GWP - Fixed benefits Rs Mn 31 40 58 Net Earned Premium Rs Mn 105 126 186 GWP split by source ABG Rs Mn 67 73 81 Others Rs Mn 22 35 61 Affinity & Creditors Rs Mn 33 53 92 Rural Lives '000s 3 8 15 GWP Total Rs Mn 1 4 12 Claims ratio (Shared) Group FY 18 FY 19 FY20 Claims Ratio % 105% 99% 90% Expense Ratio % 75% 69% 43% Combined Ratio % 180% 167% 132% Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section About The Health Insurance Industry – While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalised service provider (6) remains a strong competitor. In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85 % of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the start-ups being the driving force of Indian economy, the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them. Market Opportunities – With the advent of medical advancements, lifestyle changes, change in Indian socio-economic scenario and Indian healthcare space, and the insurers are facing challenges to cater to the needs of this diverse clientele. Increasingly Indian customers have started considering health insurance partners as ententions of health advisers. In this scenario it becomes extremely important to understand their psyche and then provide tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company. About The Aditya Birla Health Insurance – Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016. ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6 th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless. ABHI’s unique offering to market includes proposition includes - A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1 ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products. ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees. Key Challenges for the role – Business Challenges: The strategy adopted by the market participants in order to actively and aggressively source business has a key impact on the market dynamics. While there have been service providers who have remained consistently focussed on the risk business, there have been other players who have adopted a very aggressive. Hence how we fare in the market also gets influenced by what strategy these participants pursue. Soft Insurance Market: Considering the soft insurance market in India, offering solutions to price sensitive clients may turn risky. Such clients may negotiate hard on the unique solution offered which eats away the cos profitability and may opt to place the business with other manufacturers. It is extremely important to design and customize the right solution for the right set of clients. Lack of historical data: Data based analytics is possible for players having historical data and in business for years. At the onset opportunity identification needs to be done basis feedback from partners, clients and experience. The decision to pursue an opportunity might not always be backed by data. Inter departmental challenges: Offering and structuring a deal often involves working with various departments like operations, claims, actuarial etc to see what best can be offered. There may be instances that actuarial may not be comfortable offering a particular price that has been made available to the customer and hence working with them to see how best can things be modulated is often a tough ask. Also getting various stakeholders and constituents to the process like operations to understand the sensitivities of the various partners involved and seeing the creation of a process which meets our objective without offending either the partner concerned or the internal norms gets to be a challenge that has to be fought on a daily basis. Partners: Given that close to 90 percent of the activity in terms of the deals coming in the market to be fought are from our partners, working with them in terms of structuring their payouts gets to be a challenge. There are peers in the market who adopt aggressive payout strategies whether it be a new business or it be a renewal and have a faster turn-around process for the same to be remitted. Besides this, they keep doing off-sites at local levels for the team players and hence that gets them a marginal head start. Hence these factors have to be taken into account and managed accordingly. How we build a scenario with partners where they start to look at us as a longer duration partnership and work in progress and not just as a transaction basis remains a key. Similarly building a relationship with partners to constantly seek insights on what the competition is upto and also what are some of the new thoughts that can be pursued is a key challenge that needs to be pursued. Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Driving sales via Various channels for group sales Initiate and maintain continuous interaction with brokers and other intermediaries Obtain quote request from market & Deliver them on time to the client/partners Weekly tracking of business growth. Seeking support from various stake holders towards closure of business Maintaining Pipeline Managing a pipeline to achieve desired numbers ant to continuously updating the same Partner engagement Understand market dynamics and offering of other manufacturers to the channel partners Drive channel strategy as per cos directives to increase revenue growth in profitable segments (like SME and creditor) / large clients Take regular feedback from channel partners to innovate products and solutions at an organizational level Pursue client specific requirement along with channel partners to support conversion Track channel profitability P & L Working with product team to focus on conversions and retention of profitable clients Create additional profitable revenue streams basis new trends in the employee benefit space Responsible for driving segmented business and profitability to ensure achievement of target business numbers like SME and creditor. Renewal persistency Decoding client’s requirement, pain points and opportunity areas Providing need based solutions to clients to increase stickiness. This would involve building & strengthening relationships across the various stakeholders within the company, within the concerned partner for the account as also within the internal stakeholders in the co. to ensure that the offering we propose, meets their expectations. Team Management Recruit the best talent from the available clutter Mentor, supervise and coach and well as provide direction to subordinates. Facilitate development of skills of sub-ordinates to enable them to perform and achieve their roles as well as take on higher responsibilities. Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) FLS – Creditor Business: To ensure sales target achievement in the given territory and with the given partner/s. Effectively Liaison both internally and externally to achieve the desired results.

Marketing Analyst - Workforce Solutions Location: India office, New Delhi Department: Marketing & Communications About Acro Service Corporation (Acro) Acro is a leading provider of workforce solutions, including contingent staffing, MSP (Managed Service Provider), VMS (Vendor Management System) consulting, and project-based SOW (Statement of Work) services. With over four decades of excellence, Acro delivers value to public and private sector clients nationwide through service innovation, operational excellence, and a commitment to diversity. Position Summary We are seeking an experienced Marketing Analyst to drive strategic marketing initiatives with ownership over content strategy, digital campaigns, and lead generation. This role requires a seasoned professional who can work closely with US-based teams and efficiently manage the implementation of marketing projects. Key Responsibilities Execute comprehensive content strategies, including whitepapers, case studies, thought leadership articles, and web copy that position Acro as an industry leader Lead multi-channel lead generation campaigns that support sales objectives and drive qualified prospects through the marketing funnel Optimize social media presence across LinkedIn, Twitter, and YouTube to grow engagement, reach, and brand awareness Maintain website to align with strategy, ensuring optimal user experience and lead conversion Manage customer communication programs, including email campaigns, newsletters, and targeted outreach initiatives Lead event marketing efforts from planning through execution, including trade shows, webinars, and industry conferences Collaborate with the US Customer Success team to align marketing strategies with customer retention and expansion goals Analyze and report on marketing performance , providing insights and recommendations for campaign optimization Manage marketing calendar and campaign milestones , ensuring timely delivery and budget adherence Support sales enablement through the creation of sales tools, presentations, and competitive intelligence KRAs for this role: Strategic customer engagement and lead-nurturing programs Prospect database management and segmentation End-to-end event management and execution Website conversion improvement Required Qualifications 5+ years of progressive B2B marketing experience with demonstrated results in lead generation and campaign management Proven expertise in content marketing and ability to create compelling, industry-relevant content independently Strong digital marketing skills, including social media strategy, email marketing, SEO, and marketing automation Product marketing experience with ability to develop messaging, positioning, and go-to-market initiatives CRM proficiency (HubSpot preferred) and experience with marketing analytics platforms Excellent project management skills with the ability to manage multiple campaigns simultaneously Superior written and verbal English communication skills with the ability to create executive-level content Experience working with US-based teams and understanding of American business culture and practices Preferred Qualifications Experience in staffing, HR technology, or workforce solutions industries strongly preferred Familiarity with government contracting and proposal support processes Experience with strategic partner co-branding campaigns Bachelor’s degree in Marketing, Communications, or Business ; MBA preferred Experience with marketing attribution and ROI measurement Knowledge of B2B sales processes and customer success methodologies What We Offer Opportunity to work with a well-established industry leader with 40+ years of excellence Career growth potential in the expanding workforce solutions market Exposure to a diverse client base across the public and private sectors Competitive compensation and benefits package Interested candidates can connect with me at https://www.linkedin.com/in/amit-mukherjee-head-talent-acquisition-professional/ or can apply here.

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors. Responsibilities : Lead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective. Qualifications 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.

(Executive, Post-Sales Hybrid — or Bangalore 3 days/week on-site) About Ema Ema is a Series-A startup ( $61 M raised; Accel, Section 32, Prosus, Wipro Ventures, Hitachi Ventures ) that builds the Universal AI Employee – an agentic AI network that observes, reasons and acts across 200+ SaaS and internal APIs via our Generative Workflow Engine™ (GWE). Emerging from stealth in 2024, we have tripled our customer base and forged GTM alliances with Microsoft, Teleperformance, Google, Wipro, Hitachi Digital Services, ISG, KPMG, PWC and NDI . Founded by ex-Google, Coinbase, and Okta executives, we operate out of Silicon Valley and Bangalore. The Opportunity Reporting to the CEO, the Head of Customer Value & Experiences owns the entire post-sales P&L and customer journey – from first pilot to global roll-out and renewal. You will scale Ema’s TAM (Technical Account Management), Customer Value Engineering, and Support functions to propel our next phase of growth (from ~$4 M to $40 M ARR). Success means shorter time-to-value, 130 %+ net-revenue-retention, and NPS ≥ 70. Key Responsibilities Strategy & Planning - Define a 24-month post-sales roadmap that aligns with company OKRs and investor milestones; translate into quarterly targets for TTV, adoption, NRR, and gross margin. Delivery Excellence - Guarantee 100 % enterprise implementations go live on-time / on-budget with onboarding NPS ≥ 80; codify a global playbook that halves average time-to-value within 12 months. Customer Health & Expansion - Own health‐scoring, QBRs, and exec-level success plans; drive ≥ 35 % upsell / cross-sell penetration and partner with Sales on renewal negotiations. Support & Incident Governance - Stand-up tiered, follow-the-sun support; achieve 90 %+ CSAT and 20 % YoY reduction in median resolution time through automation and self-service. Voice of Customer (VOC) - Institute a 60-day closed-loop VOC program that feeds product requirements to GWE and Fusion squads; prioritize roadmap features with $ impact models. Organizational Leadership - Hire, coach, and retain a world-class org (TAM, CVE, Support) across US & India; embed a high-bar culture of ownership, data-driven decision-making, and operational excellence. Ideal Profile 12 + yrs leading post-sales orgs (CS, TAM, Value Engineering) in high-growth B2B SaaS or AI infrastructure; 5 + yrs at VP/Head-of level. Proven ownership of $10 M-$50 M ARR portfolios with NRR ≥ 120 %. Deep fluency in agentic/LLM architectures, cloud (AWS/Azure/GCP), APIs & enterprise integrations; able to whiteboard a secure, scalable GWE deployment for a Fortune 1000. Track record of building geo-distributed teams and process at seed-to-Series C startups. Certifications (PMP, Six-Sigma Black Belt, ScrumMaster) or equivalent operational rigor. Executive gravitas with C-suite customers; inspires trust and action across Product, Sales, and Engineering. Why Ema Category leadership in agentic AI – backed by Accel, Section 32, Prosus, and Microsoft High-impact seat at the exec table – shape GTM, product, and culture. Hybrid flexibility, competitive comp (cash + equity), and fast growth trajectory. Culture built on Quality, Ownership, Impact, and Radical Collaboration. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.