Retail Trainer

Location:



Retail Trainer

The Retail Experience Trainer will be responsible for overseeing the end-to-end recruitment, onboarding, and continuous training of staff across our Exclusive Brand Outlets (EBOs). This includes creating a unified and premium brand experience in-store—encompassing staff expertise, store ambiance, and customer engagement.

Responsibilities

Training & Development

• Manage and execute new staff onboarding process, including checklists and orientation programs.
• Develop, update, and deploy training modules and videos covering product knowledge, brand guidelines, sales techniques, and customer service.
• Conduct workshops and create quizzes to reinforce learning and measure staff competency.
• Foster a learning culture by monitoring training effectiveness and suggesting improvements.

Recruitment & Team Building

• Lead recruitment efforts for EBOs: sourcing, screening, and interviewing store managers and brand staff.
• Collaborate with HR and cross-functional stakeholders to forecast manpower needs and fill roles within targeted timelines.
• Maintain recruitment in our ATS (Application Tracking System) and use metrics to refine hiring strategies.

Brand Experience & Store Ambiance

• Regularly audit stores to ensure consistent brand representation and enhanced customer experience.
• Implement feedback loops to continuously refine and improve in-store ambiance.

Collaboration & Compliance

• Ensure all EBOs adhere to regulatory and organizational policies, maintaining safety, security, and brand ethos.

Skills:

1. Strong Communication & Presentation:

   Ability to deliver engaging workshops and training sessions.

2. Project Management:

   Competence in organizing recruitment campaigns, training schedules, and store experience

3. Customer Centricity:

   Keen focus on creating superior customer experiences through well-trained staff and curated store ambiance.

4. Creativity:

   Skilled in developing interactive quizzes, training videos, and other engaging learning materials.

Qualifications

• Bachelor’s degree in business administration, Human Resources, Retail Management, or a related field.
• Minimum 3-5 years of experience in retail operations, HR, or store management roles (preferably in fashion/apparel).
• Excellent in English and Hindi and confident in giving speeches.
• Experience with Camera and Shooting setup is preferred.
• Proven track record in recruitment, onboarding, and staff training.
• Familiarity with modern e-learning tools and digital content creation for training.
• Willingness to travel for store staff training.

Interested candidates can apply through application form :

https://coda.io/form/Application-Form_dnqEa0FNJSn?Position+Relation=Retail%20Trainer&source=LinkedIn