Retail Trainer

You are a knowledgeable and energetic Retail Trainer responsible for designing and delivering training programs that enhance the skills, product knowledge, and customer service capabilities of retail staff. Your role is crucial in improving employee performance, increasing customer satisfaction, and ensuring consistency across all retail operations. Your key responsibilities include developing, implementing, and delivering training programs for retail staff, covering areas such as onboarding, product knowledge, sales techniques, and customer service. You will conduct in-store training sessions and workshops to support individual and team development, evaluate training effectiveness, and make improvements based on feedback and performance metrics. Collaborating with store managers and HR to identify training needs and tailor content accordingly is an essential part of your role. You will also monitor and assess staff performance to ensure training objectives are met, stay updated with industry trends, product updates, and new technologies, create training manuals, materials, and online modules as required, and provide coaching and ongoing support to employees to reinforce learning. To qualify for this role, you should have proven experience as a Retail Trainer, Sales Trainer, or similar role, with strong knowledge of retail operations and customer service principles. Excellent communication, presentation, and interpersonal skills are essential, along with the ability to motivate and inspire learners at all levels. Strong organizational and time management abilities are required, and familiarity with e-learning platforms and training tools is a plus. Proficiency in Tamil, English, and Malayalam languages is a must. To apply, please share your resume at treesa@bbp-india.com.,