Retail Store Manager

Location: Gurgaon, Haryana Salary: ₹30,000 - ₹45,000 per month (Plus Performance Bonuses and Incentives)

SilverWorld, a growing retailer specializing in exquisite 92.5 Sterling Silver Jewelry, is seeking an experienced and strategic Store Manager to lead our team and operations in Gurgaon. This is a critical leadership role responsible for driving sales growth, managing team performance, and ensuring an exceptional customer experience.

If you have 5-8 years of retail management experience, a passion for high-quality jewelry, and a track record of operational excellence, we encourage you to apply!

Key Responsibilities:1. Sales Leadership & Performance

• Target Achievement: Develop and implement strategies to meet and exceed monthly, quarterly, and annual sales targets for the store.
• Sales Coaching: Motivate, mentor, and coach the Sales Executives, providing regular feedback and training to enhance their product knowledge and sales techniques.
• Visual Merchandising: Oversee the visual display of all silver collections, ensuring compliance with brand standards to maximize appeal and product visibility.

2. Team Management & Development

• Hiring & Training: Recruit, onboard, and train new store personnel, fostering a positive, customer-focused, and results-driven team culture.
• Scheduling: Manage staff rosters, ensuring adequate coverage during peak hours while optimizing labor costs.
• Performance Management: Conduct performance reviews, manage disciplinary issues, and promote professional development within the store team.

3. Operational Excellence & Inventory

• Store Operations: Ensure smooth daily operations, including opening and closing procedures, security protocols, and overall store maintenance.
• Inventory Control: Implement strict inventory management protocols to minimize shrinkage, conduct regular stock audits, and coordinate replenishment orders.
• Reporting: Generate daily, weekly, and monthly sales and operational reports for management, analyzing key performance indicators (KPIs) to identify opportunities for improvement.

4. Customer Experience

• Service Standards: Uphold and enforce the highest standards of customer service, resolving complex customer issues or complaints efficiently and professionally.
• Brand Ambassador: Act as a key representative of the SilverWorld brand, promoting product purity, quality, and excellent value.

Qualifications & Experience:

• Minimum Experience: 5 to 8 years of progressive experience in retail management, with at least 3 years in a leadership role (Store Manager or Assistant Manager). Experience in jewelry, luxury goods, or specialty retail is highly preferred.
• Minimum Education: Bachelor's degree preferred; a High School Diploma (12th Grade) is the minimum requirement.
• Skills:
• Demonstrated ability to lead, manage, and inspire a retail team.
• Strong business acumen, including P&L understanding and sales forecasting.
• Excellent organizational, problem-solving, and communication skills (written and verbal).
• Proficiency in POS systems and Microsoft Office/Google Workspace.

How to Apply:

If you are a visionary leader ready to drive the success of SilverWorld in Gurgaon, please submit your detailed resume and a cover letter outlining your management philosophy and relevant experience to [Insert Email Address or Application Link Here].

Lead the shine. Join SilverWorld today!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Provident Fund

Work Location: In person