Retail Store Manager

Job Description: Store Manager - KIWI Kisan Window

Job Title: Store Manager
Location: Nirvana Courtyard, Sector-50 Gurugram
Job Type: Full-Time
Experience: 2-5 years of retail/store management experience

About KIWI Kisan Window

KIWI Kisan Window is a trusted brand known for offering organic, sustainable, and eco-friendly products to customers who prioritize health and environmental responsibility. As a Store Manager, you will lead operations to ensure smooth functioning of the store, exceptional customer service, and an inviting shopping experience.

Key Responsibilities:

• Store Operations:
• Oversee the day-to-day operations, ensuring the store runs smoothly and efficiently.
• Manage inventory levels, replenishments, stock rotation, and wastage control.
• Ensure proper maintenance and cleanliness of the store.
• Sales & Revenue Management:
• Achieve sales targets by monitoring and enhancing the store's performance.
• Implement sales strategies and in-store promotions to drive customer engagement.
• Analyze store performance metrics and take corrective actions when necessary.
• Customer Service:
• Provide an excellent customer experience by ensuring that staff are well-trained and focused on delivering high-quality service.
• Handle customer complaints and resolve issues to maintain customer satisfaction.
• Team Management:
• Lead, train, and motivate store staff to achieve individual and team targets.
• Prepare duty rosters, manage staff schedules, and assign tasks.
• Conduct regular performance reviews and provide feedback for growth and development.
• Inventory Management:
• Manage stock levels, conduct inventory audits, and ensure product availability.
• Coordinate with the supply chain to ensure timely replenishment of products.
• Visual Merchandising:
• Ensure that the store is visually appealing and products are displayed effectively.
• Implement seasonal and promotional changes in alignment with brand guidelines.
• Compliance & Safety:
• Ensure compliance with company policies, health, and safety regulations.
• Maintain records for sales, staff, and inventory according to company protocols.
• Reporting:
• Submit daily, weekly, and monthly sales reports to management.
• Monitor key performance indicators (KPIs) and share insights for improvement.

Key Skills:

• Leadership and team management skills
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Sales-driven and customer-focused mindset
• Knowledge of inventory management and POS systems
• Ability to multitask and handle high-pressure situations

Qualifications:

• Bachelor's degree in Business, Retail Management, or a related field (preferred)
• 2-5 years of experience in retail or store management, preferably in organic or health products
• Proficiency in MS Office and retail management software
• Strong knowledge of organic or sustainable products is a plus

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience:

• FMCG or Food Chain Industry: 1 year (Preferred)
• Retail Store Management: 2 years (Required)

Work Location: In person