Retail Sales Associate

About the Role

As a Sales Associate in our luxury home décor showroom, you will be the first point of contact for our esteemed clientele, ensuring they experience exceptional service that reflects the sophistication of our brand. You will assist clients in exploring our curated collection, provide design-oriented recommendations, and help them make informed purchase decisions. This role requires an eye for aesthetics, strong interpersonal skills, and the ability to translate customer preferences into sales while maintaining long-term client relationships.

Key Responsibilities

Client Engagement & Sales

• Greet, welcome, and assist walk-in clients, ensuring a premium and personalized showroom experience.
• Understand customer requirements, preferences, and style to recommend suitable products from the collection.
• Develop a deep understanding of luxury home décor trends, product features, materials, and craftsmanship to provide knowledgeable advice.
• Drive sales by upselling and cross-selling products to meet and exceed monthly/quarterly targets.
• Build and maintain relationships with high-value clients, including architects, interior designers, and walk-in retail customers.

Showroom Presentation & Product Knowledge

• Ensure the showroom floor is impeccably maintained, with displays reflecting the brand’s luxury positioning.
• Monitor inventory levels and coordinate with the operations team for product availability.
• Stay updated on product launches, design stories, and brand narratives to enhance customer engagement.
• Assist in visual merchandising activities to keep displays fresh, engaging, and aligned with seasonal trends.

Customer Service & Follow-Up

• Manage client inquiries through calls, emails, and WhatsApp in a professional, timely manner.
• Follow up with potential leads and past clients for repeat business and referrals.
• Handle client concerns or issues with tact, ensuring complete customer satisfaction.
• Assist in arranging deliveries and coordinate with the logistics team to provide a smooth post-sales experience.

Reporting & Coordination

• Maintain accurate sales records and update the CRM system with client details, leads, and purchase history.
• Share client feedback and sales insights with the management team to improve strategies.
• Support marketing and promotional events held in the showroom, acting as a brand ambassador.

Key Skills & Competencies

• Strong communication skills (English and Hindi essential; additional languages a plus).
• Polished presentation and grooming, befitting a luxury retail environment.
• Consultative selling skills with a customer-first approach.
• Aesthetic sense and passion for interiors, design, and luxury lifestyle products.
• Proficiency in MS Office and familiarity with CRM tools.
• Ability to handle high-value transactions discreetly and professionally.
• Patience, empathy, and attention to detail.

Qualifications & Experience

• Graduate degree (preferably in Business, Sales, Retail, or Interior Design).
• 4–8 years of experience in luxury retail, home décor, interiors.
• Prior experience dealing with HNI (High Net Worth Individual) clients is preferred.

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Retail sales: 4 years (Required)

Language:

• English (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Work Location: In person