Retail Operations Manager

Hi,

I am hiring for multiple Senior manager Store Operation positions for our stores based out of MP, UP, Punjab, Maharashtra, Andhra Pradesh and Telangana.

For these roles, we will be giving first priority to candidates who are open to relocate anywhere across India as per company needs!!

Please Note that FMCG experience is mandatory for this role.

PFB detailed JD for this role:

• Spearhead B2B store/ fulfilment centre & last mile hub operations out of 1 single premises pertaining to 1 location for Flipkart Wholesale – Specialized stores cum warehouses occupying a space of ~55K square feet.
• Define track and improve on key metrics like SLA adherence/ breach, cost, MIS shipments etc. for a given asset
• Build a culture of ownership and empowerment in Store cum warehouse cum last mile hub.
• Accountable for Inventory and related asset management for the asset
• Responsible for Operationalization of New fulfilment centre processes in the asset
• Drive continuous improvement initiatives in the store cum FC in close coordination with the central operations & design teams.
• Work closely with Logistics and Retail teams in reviewing and optimization of distribution network in the region
• Work closely with central teams for design of org structure with respect to the regional fulfilment centre
• Drive on-the-ground implementation of any new technology/System/Processes for the warehouses in his region.
• Cost effective fulfilment/Warehousing in the region.
• PNL accountability of Warehouse in the region
• Develop, mentor and motivate the team in the region to achieve higher goals.

To succeed in this role, you should have the following:

1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.