Key Responsibilities
Driving Sales, Profitability, and Gross Margin Growth
- Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies.
- Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth.
- Interacting with customers, observing requirements, and gathering feedback on customer’s shopping experience.
- Training and development of associates on standards and product knowledge.
- Responsible for the growth of underperformance departments/ trends through a well-documented improvement plan.
Customer Engagement
- Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment.
- Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service.
- Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback.
- Maintaining customer requirement data and communicating
Visual/Merchandise presentations
- Assisting and providing ideas in crafting window displays related to the brand offering/theme with a clear and creative message.
- Responsible for ensuring the store merchandising as per brand standards/ guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering.
- Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity.
Inventory Management
- Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store.
- Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting.
- Complying with prescribed in-store/ product cycle counts on a timely and accurate basis.
- Maintain FIFO
Operations
- Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans.
- Ensuring 100% compliance with SOP
- Responsible for Customer satisfaction.
- Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent.
- Responsible for associate assessment and recognition of talent.
