Restaurant Operations Manager - High Volume Multi-Cuisine

Restaurant Operations Manager High Volume Multi-Cuisine

Location: Shivajinagar, Bangalore

HN Hotels (2nd generation, 30+ years in F&B)

• Hamza Express:

  Hamza Hotel food in a modern takeaway & delivery format + limited premium dine-in.

• Nawabi Chai House:

  Standing-only Irani/Dakhni chai caf focused on fast, consistent, high-volume cups with buns & quick bites.

tech & systems-led operating model

Role & Responsibilities

• Full P&L–linked responsibility for

  Hamza Express + Nawabi Chai House

  operations.
• Plan and control

  production, dispatch & service

  for takeaway, delivery and chai rush hours.
• Ensure

  speed, taste consistency, hygiene & portion accuracy

  during peak volumes.
• Manage

  staffing, training, discipline & shift planning

  across both outlets (FOH & BOH).
• Run

  inventory, indents, vendor coordination & wastage control

  with basic daily reporting.
• Monitor

  POS + Swiggy/Zomato dashboards

  , reconciliations and cash/UPI settlements.
• Implement & sustain

  SOPs, checklists and simple Google Sheet trackers

  created with the founder/ops analyst.
• Continuously improve layout, queues, standards and guest experience

  without killing the local vibe

  .

Preferred Candidate Profile

• Experience:

  7–10 years in

  Hotels & Restaurants only

  , with:

• Minimum

  2–3 years as Restaurant / Outlet / Unit Manager

  in high-volume standalone or local chain.
• Proven work in

  busy, real-world Indian formats

  (biryani houses, Muslim cuisine, chai/snack cafs, QSR-style outlets) – not only 5-star / purely corporate QSR.
• Has seen

  both

  :
• Traditional / slightly disorganised high-volume setups

  and

• Semi-structured / system-driven environments (SOPs, audits, inventory, POS).
  

• Hands-on leader:

  on the floor during rush, strong with people, calm under pressure.

• Systems-friendly:

  comfortable with POS, Swiggy/Zomato panels, WhatsApp, and updating simple Google Sheets; open to working with a tech/AI-first founder.

• Education:

  12th pass and above. Degree/diploma in hospitality/management is a plus;

  real outlet experience matters more than certificates.

• Location:

  Currently in Bangalore or strong Bangalore experience. (Hyderabad high-volume chai/biryani background considered if ready to relocate.)

battle-tested restaurant manager