Restaurant Manager

About Wow! Momo, Wow! Momo is India’s leading and fastest-growing home-grown Quick Service Restaurant (QSR) brand, founded in 2008 by young entrepreneurs Sagar Daryani and Binod Homagai, alumni of St. Xavier’s College, Kolkata. What started as a small kiosk selling momo has today evolved into a nationwide sensation with over 800+ outlets across 35+ cities, redefining the way India consumes its favourite street food – the momo. Beyond just momos, the company has expanded into other verticals like: • Wow! China – offering Indo-Chinese cuisine. • Wow! Chicken – focused on spicy Indian-style fried chicken and fast food. Wow! Momo’s rapid expansion and customer loyalty are driven by its passion for quality, hygiene, affordability, and innovation. The brand prides itself on being young, energetic, and people-first, offering exciting growth opportunities, skill-building, and a vibrant work culture. With a strong focus on operational excellence, Wow! Momo aims to be the “McDonald’s of Indian food” and a global symbol of Indian QSR excellence. Job Title: Shift Manager & Assistant manager – QSR  Job Summary We are seeking a proactive and operations-driven Shift Manager to lead day-to-day store operations during assigned shifts. The ideal candidate should have strong leadership skills, a customer-first attitude, and hands-on experience in running a fast-paced food service outlet. You will be responsible for managing teams, ensuring operational efficiency, and delivering an exceptional guest experience.  Key Responsibilities • Oversee all aspects of outlet operations during your shift, ensuring smooth functioning. • Monitor food preparation, service time, and customer flow. • Ensure adherence to company SOPs for quality, safety, hygiene, and customer service. • Conduct opening and closing duties efficiently. • Lead, train, and supervise front-line team members including kitchen and service staff. • Assign duties, track attendance, and manage break schedules. • Motivate the team to achieve daily targets and service standards. • Handle customer queries, feedback, or complaints promptly and professionally. • Ensure high standards of hospitality and cleanliness at the outlet. • Monitor stock usage, report shortages, and assist in inventory control. • Ensure accurate billing and handle end-of-shift cash reconciliation. • Prevent wastage and pilferage through proper checks and controls. • Ensure strict implementation of hygiene, food safety, and fire safety standards. • Maintain proper documentation and readiness for internal/external audits. Candidate Requirements • Experience: 2-4 years in QSR/Retail/Hospitality with minimum 1 year in a supervisory role