Restaurant Manager

As a Restaurant Manager at Raffles, you will play a crucial role in overseeing all aspects of restaurant operations to ensure exceptional customer service and lead a high-performing team. Your responsibilities will include: - Managing day-to-day restaurant operations with a focus on maintaining high standards of food quality and customer service. - Developing and implementing innovative strategies to enhance guest experience and drive revenue growth. - Leading, mentoring, and motivating the restaurant team to achieve performance goals and maintain a positive work environment. - Overseeing inventory management, cost control, and budgeting to maximize profitability. - Ensuring compliance with food safety regulations and maintaining a clean, safe dining environment. - Collaborating with the kitchen team to create and update menus aligning with customer preferences and market trends. - Handling customer feedback promptly to maintain high levels of guest satisfaction. - Analyzing sales data and market trends to make informed business decisions. - Coordinating with other departments to support overall hotel operations and special events. - Implementing and maintaining standard operating procedures for consistent service delivery. Qualifications required for this role include: - Minimum of 2 years of experience in a similar restaurant management role, preferably in high-end dining operations. - Proven track record of leading and mentoring high-performing teams. - Strong interpersonal and problem-solving abilities with excellent written and verbal communication skills. - Passion for food, beverage, and creating memorable guest experiences. - Proficiency in restaurant management software and point-of-sale systems. - Solid understanding of financial management, including budgeting and cost control. - Knowledge of food safety regulations and best practices. - Ability to work flexible hours, including early mornings, nights, weekends, and holidays as needed. - Bachelor's degree in Hospitality Management or related field preferred. - Customer-focused mindset with a commitment to delivering exceptional service. - Adaptability and resilience in a fast-paced, dynamic environment.,