Restaurant General Manager

1. Operational Management

• Ensure smooth day-to-day operations of the restaurant.
• Maintain full compliance with brand standards, SOPs, food safety, hygiene, and statutory requirements.
• Monitor kitchen and counter operations to ensure product quality and service speed.
• Implement operational processes to improve productivity and guest satisfaction.

2. Sales & Profitability

• Deliver restaurant business targets including sales, P&L, controllable costs, labor productivity, and profitability.
• Drive revenue growth through upselling, promotions, local marketing, and community engagement.
• Analyze business reports and implement action plans to improve performance.

3. People Leadership

• Recruit, train, coach, and develop restaurant staff across all positions.
• Plan and maintain effective manpower scheduling as per business requirements.
• Conduct regular performance evaluations and motivate the team to achieve targets.
• Ensure compliance with employee management policies including attendance, discipline, and grooming standards.

4. Guest Experience

• Ensure 100% guest satisfaction through high service standards and quick resolution of customer concerns.
• Maintain a guest-focused environment and set an example of excellent customer service.
• Review guest feedback regularly and implement improvements.

5. Inventory & Cost Control

• Manage ordering, receiving, inventory control, and stock rotation.
• Control wastage, pilferage, food cost, and other controllable expenses.
• Maintain accurate records as per company policies.

6. Safety, Security & Compliance

• Ensure adherence to all FSSAI, health & safety, fire safety, and statutory compliance.
• Maintain equipment, restaurant assets, and ensure preventive maintenance.
• Ensure cash handling and banking processes are accurate and secure.

Key Skills & Competencies

• Strong leadership and people management
• Sales and business acumen
• Guest service excellence
• Decision-making and problem solving
• Operational planning and execution
• Ability to work in a fast-paced environment