Restaurant Floor Supervisor

Job Summary

We are looking for a motivated and operations-focused Floor to support day-to-day restaurant operations, manage staff, ensure service quality, and maintain customer satisfaction. The role requires strong leadership, attention to detail, and the ability to handle both front-of-house and back-of-house coordination.

Key Responsibilities

1. Daily Operations Management

• Oversee daily restaurant operations (FOH + BOH).
• Ensure smooth opening and closing of the outlet.
• Monitor customer flow, service speed, cleanliness, and food quality.
• Handle escalations and ensure high service standards.

2. Staff Supervision & Training

• Manage service staff, cashiers, kitchen helpers, and housekeeping.
• Create daily work schedules and allocate duties.
• Train staff in service standards, hygiene, grooming, and customer handling.
• Ensure discipline and professional conduct.

3. Customer Experience & Service Quality

• Greet customers, resolve complaints, and ensure smooth service.
• Monitor tables, order flow, and turnaround time.
• Maintain a clean and welcoming environment at all times.

4. Hygiene, Safety & Compliance

• Ensure compliance with FSSAI, store hygiene norms, and food safety SOPs.
• Monitor staff hygiene, uniform, grooming, and safety standards.
• Conduct routine cleanliness checks of kitchen, dining, handwash, and storage areas.

5. Reporting & Coordination

• Report to the Operations Head.
• Prepare daily operational reports, staff attendance, and performance summaries.
• Coordinate with purchase, kitchen, store, and management teams

Requirements

• 2–5 years of experience in a restaurant/QSR supervisory role.
• Strong people management and customer service skills.
• Good knowledge of restaurant operations, inventory, and billing systems.
• Familiarity with MIS/POS systems (billing + inventory modules).
• Leadership, problem-solving, and communication ability.
• Flexibility to work shifts, weekends, and peak hours.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Education:

• Higher Secondary(12th Pass) (Required)

Work Location: In person