5 - 10 years
0 Lacs
Posted:19 hours ago|
Platform:
On-site
Full Time
Job description
A restaurant captain oversees daily dining operations to ensure an excellent guest experience by supervising staff, managing service flow, handling guest complaints, and maintaining cleanliness and safety standards. Key duties include training and delegating tasks to the service team, coordinating with the kitchen, ensuring menu knowledge is shared, and promoting sales through up selling and guest interaction. Key Responsibilities Guest Service & Satisfaction: Greet guests, provide menus, and offer recommendations. Resolve guest inquiries, concerns, and complaints professionally and promptly. Build customer loyalty and gather feedback for service improvement. Staff Supervision & Training: Supervise, train, and motivate service staff (servers, hosts). Assign duties and ensure staff adhere to dress codes and service standards. Foster a positive and collaborative work environment. Operations Management: Oversee daily dining room operations and coordinate with the kitchen for efficient service. Manage reservations, table assignments, and the smooth flow of food and drink orders. Monitor inventory of dining essentials like cutlery, glassware, and linens. Quality & Hygiene Control: Ensure high standards of cleanliness, hygiene, and presentation in the dining area. Monitor adherence to safety regulations and restaurant policies. Sales & Marketing: Promote and up sell menu items, beverages, and special promotions to increase revenue. Inform staff about daily specials and items that are sold out.
NEW ERA LIFE CARE PRIVATE LIMITED
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