Resource Planner

Job Summary

We are looking for a Resource Planner who will be responsible for execute resource planning and scheduling for a defined area. Plan and schedule all types of field activities in a timely manner and with a high level of quality and stakeholder involvement, ensuring the right competence are assigned to the right demand at the right time and at the right cost. You will be working closely with our Field Engineers, Field Service teams and other departments, ensuring we attend service calls in the most efficient and effective way.

• Execute resource planning and scheduling of the Field Force for a defined area with consistent application, full transparency for all involved stakeholders, and by using the approved processes and tools to ensure consistent world-class customer experience and optimal business performance by;
• Dispatching and routing a team of Field Service engineers
• Ensuring that response time targets are met in line with SLA’s
• Scheduling of engineers to ensure maximum productivity and efficiency
• Ensuring that agreed escalation and service processes are followed
• Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources, cross regions or outsourcing resources.
• Proactively plan the field force for internal training development in full and in time
• Drive operational planning, forecasting for the market areas.
• Participate in deploying visual management and KPIs for planning & scheduling.
• Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization.
• Be creative and supportive in the use of methodologies and tools aiming for continuous Improvement on planning processes (FSM, SAP)

We believe you have

We believe you have

• Bachelor’s degree in a related field
• Minimum 5 years as resource planning experience or previous customer services experience ideally in engineering service industry
• Strong productivity focus Proven record of process implementation, discipline and organizational agility
• Strong continuous improvement focus Demonstrated in Leadership Elements: Change, Collaborate and Perform
• Very good command in English

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

• A culture that pioneers a spirit of innovation where our industry experts drive visible results

• An equal opportunity employment experience that values diversity and inclusion

• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

Ephraim Kwa

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Ephraim Kwa