Job
Description
Job Title: Reservation Manager Location: Nowal Naturecare Resort, Near Khattu Shyam Temple, Jaipur, Rajasthan Department: Reservations & Marketing Job Summary: We are seeking an experienced and dynamic Reservation Manager to oversee and streamline all reservation-related activities for our wellness resort. The ideal candidate will ensure optimal room occupancy, manage booking channels efficiently, and deliver outstanding guest service that reflects the values of our wellness brand. Key Responsibilities: Reservation Management: Handle all incoming reservation requests via phone, email, website, and third-party platforms. Monitor room inventory and ensure maximum occupancy without overbooking. Coordinate with the front office and housekeeping for seamless check-ins and room readiness. Revenue & Channel Optimization: Maintain and update OTA (Online Travel Agencies) and resort booking systems (like RMS/PMS). Collaborate with the sales team to implement rate plans, packages, and promotions that align with wellness offerings. Analyze reservation trends and prepare occupancy reports to support revenue strategies. Customer Relations: Offer personalized service to guests seeking wellness packages or retreats. Provide accurate information about rooms, wellness treatments, retreat schedules, and resort amenities. Resolve booking-related issues and manage special requests. Team Coordination & Training: Train and supervise reservation staff, ensuring adherence to SOPs and excellent customer service. Liaise with the wellness, spa, and F&B departments to coordinate guest schedules and preferences. Administrative & Reporting: Maintain up-to-date records of bookings, cancellations, and modifications. Generate daily/weekly/monthly reservation and occupancy reports. Work with accounts for deposit tracking, billing discrepancies, and pre-arrival payments. Qualifications & Skills: Bachelor’s degree in Hospitality Management or related field. Minimum 5 years of experience in reservations or front office, preferably in a wellness or luxury resort. Strong knowledge of hotel reservation software (e.g., IDS, Opera, eZee, Cloudbeds). Excellent communication and interpersonal skills. Familiarity with wellness industry offerings is an added advantage. Strong organizational and analytical abilities. Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 05/07/2025 Expected Start Date: 15/07/2025
