Reservations Manager

Position Summary

Reservations Manager

Educational Qualifications

• Bachelor’s Degree or Diploma in Hotel Management or a related discipline

Work Experience

• 2–4 years

  of experience in reservations or front office operations, preferably in a boutique or premium hotel

Key Responsibilities

• Manage and oversee all reservation activities including FITs, corporates, OTAs, walk-ins, and group bookings
• Maintain real-time accuracy of room inventory, rates, and allotments across all channels (Website, OTAs, DMCs)
• Optimize occupancy and revenue through upselling, yield management, and forecasting
• Promptly respond to reservation inquiries via phone, email, WhatsApp, and social platforms with professionalism
• Collaborate with marketing on promotional packages and ensure consistent display across all online platforms
• Coordinate with front office and housekeeping for guest arrivals, VIP handling, and special requests
• Track and report guest preferences and ensure personalized guest experiences
• Prepare and share weekly reservation trend reports, forecast updates, and no-show analysis
• Foster and maintain relationships with travel agents and local DMCs to increase bookings
• Ensure PMS data integrity (booking status, guest details, payment tracking, etc.)
• Lead and train junior reservation or front desk team members, ensuring standard operating procedures are followed