Reservations Manager

We are seeking a Reservations Manager to oversee and optimize our reservation operations across boutique hotels, villas, and serviced apartments. The role involves managing online travel agency (OTA) platforms, direct bookings, and guest communications, while ensuring a seamless booking experience and maximizing occupancy and revenue.

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Key Responsibilities

Reservation Management & Operations

Handle daily reservations for all properties (hotel rooms, villas, and apartments).

Coordinate with OTA platforms (Airbnb, Booking.com, MakeMyTrip, Agoda, etc.) and update availability, rates, and inventory.

Manage booking confirmations, modifications, cancellations, and special requests.

Maintain reservation systems and ensure accurate, real-time updates.

Guest Communication & Service

Serve as the primary point of contact for pre-arrival guest communication.

Provide prompt, professional, and personalized responses to inquiries via phone, email, and OTAs.

Ensure smooth handover of guest details to the operations/housekeeping team.

Handle guest complaints or escalations with empathy and problem-solving skills.

Revenue & Performance Optimization

Monitor room/villa occupancy, booking trends, and cancellations.

Work with management to optimize pricing, availability, and promotions to maximize revenue.

Generate reports on reservation statistics, occupancy, revenue, and guest patterns.

Coordinate with marketing for special campaigns and offers.

Team Coordination & Administration

Collaborate with operations, housekeeping, and guest relations teams for seamless check-ins/check-outs.

Maintain guest records and ensure data accuracy in booking systems.

Train and guide junior reservation executives, if required.

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Skills & Qualifications

Bachelor’s degree in Hospitality Management or a related field (preferred).

3+ years of experience in reservations, front office, or revenue management roles (hospitality background is a must).

Strong knowledge of OTA platforms and PMS/RMS systems.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in MS Office and reservation software.

Customer-focused attitude with attention to detail.

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What We Offer

Competitive salary package with performance incentives.

Growth opportunities in a rapidly expanding hospitality brand.

Exposure to a mix of boutique hotel and luxury villa operations.

A collaborative and professional work environment in Goa.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person