We are seeking a Reservations Manager to oversee and optimize our reservation operations across boutique hotels, villas, and serviced apartments. The role involves managing online travel agency (OTA) platforms, direct bookings, and guest communications, while ensuring a seamless booking experience and maximizing occupancy and revenue. --- Key Responsibilities Reservation Management & Operations Handle daily reservations for all properties (hotel rooms, villas, and apartments). Coordinate with OTA platforms (Airbnb, Booking.com, MakeMyTrip, Agoda, etc.) and update availability, rates, and inventory. Manage booking confirmations, modifications, cancellations, and special requests. Maintain reservation systems and ensure accurate, real-time updates. Guest Communication & Service Serve as the primary point of contact for pre-arrival guest communication. Provide prompt, professional, and personalized responses to inquiries via phone, email, and OTAs. Ensure smooth handover of guest details to the operations/housekeeping team. Handle guest complaints or escalations with empathy and problem-solving skills. Revenue & Performance Optimization Monitor room/villa occupancy, booking trends, and cancellations. Work with management to optimize pricing, availability, and promotions to maximize revenue. Generate reports on reservation statistics, occupancy, revenue, and guest patterns. Coordinate with marketing for special campaigns and offers. Team Coordination & Administration Collaborate with operations, housekeeping, and guest relations teams for seamless check-ins/check-outs. Maintain guest records and ensure data accuracy in booking systems. Train and guide junior reservation executives, if required. --- Skills & Qualifications Bachelor’s degree in Hospitality Management or a related field (preferred). 3+ years of experience in reservations, front office, or revenue management roles (hospitality background is a must). Strong knowledge of OTA platforms and PMS/RMS systems. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and reservation software. Customer-focused attitude with attention to detail. --- What We Offer Competitive salary package with performance incentives. Growth opportunities in a rapidly expanding hospitality brand. Exposure to a mix of boutique hotel and luxury villa operations. A collaborative and professional work environment in Goa. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Work Location: In person
Employment Type: Full-Time About the Role We are looking for a proactive, detail-oriented, and highly organized Office Administrator cum Personal Assistant to support day-to-day office operations and provide direct assistance to senior management. This is a dual role that requires excellent multitasking, communication, and organizational skills. The ideal candidate should be reliable, resourceful, and capable of handling confidential matters with discretion. Key Responsibilities Administrative &Office Management: Manage day-to-day office operations, supplies, and vendor coordination. Maintain records, files, and documentation in an organized manner. Handle scheduling of meetings, travel arrangements, and logistics. Ensure smooth communication flow across departments and external stakeholders. Oversee housekeeping, office maintenance, and basic TI coordination. Personal Assistance: Act as the first point of contact for senior management. Manage calendars, reminders, and appointments efectively. Prepare reports, presentations, and correspondence as required. Assist in project coordination, follow-ups, and task tracking. Handle confidential information with professionalism and integrity. -- Skills &Qualifications Bachelor's degree (preferred in Administration, Business, or related field). 2-5 years of experience in office administration, executive assistance, or similar roles. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Proficiency in MS Office (Word, Excel, PowerPoint) and digital collaboration tools. Ability to work independently and manage multiple priorities. High level of integrity, professionalism, and discretion. --- What We Offer Competitive salary package (based on experience). Growth opportunities in a fast-growing organization. Exposure to diverse projects and senior leadership. A dynamic and professional work environment. KINDLY SHARE YOUR RESUME AND CONNECT WITH US AT 9711234561(WHATSAPP). Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Application Question(s): Do you have prior experience in Office administration and personal secretary ? Location: Assagao, Goa (Preferred) Work Location: In person