Company Description Holidays Concept is a Travel and Tourism-based B2B company based in India, with over 18 successful years in the industry. They offer world-class hospitality services and have a wide range of national and international tour packages. Holidays Concept also specializes in organizing grand wedding celebrations with theme-based and destination-based options. Role Description This is a full-time hybrid role for a Reservations Manager located in New Delhi , with the flexibility for some work from home. The Reservations Manager will be responsible for day-to-day tasks associated with reservations, customer service, communication, sales, and training in the hospitality industry. Qualifications Reservations and Customer Service skills Communication and Sales skills Training skills Experience in the travel and tourism industry is a plus Ability to multitask and work in a fast-paced environment Excellent organizational and problem-solving skills Bachelor's degree in Hospitality Management or related field Show more Show less
About Us: Holiday Concepts is a dynamic and customer-centric travel company dedicated to creating unforgettable holiday experiences. We are expanding our team and looking for a motivated and experienced Reservation Manager to join our growing operations. Key Responsibilities: Oversee and manage the reservations team to ensure smooth operations. Handle booking requests, cancellations, amendments, and special requests from clients. Coordinate with hotels, transport providers, and other vendors to confirm arrangements. Monitor reservation systems and ensure accuracy of all bookings. Ensure excellent customer service and timely responses to inquiries. Prepare reports on booking trends, occupancy, and cancellations. Resolve issues related to overbooking, system errors, or customer concerns. Work closely with the sales and operations teams to align strategies.
At Holiday Concepts, we don’t just plan holidays — we craft experiences. As one of India’s most trusted B2B travel companies, we specialize in providing handpicked hotel options, seamless itinerary planning, and dependable backend support to travel agents and DMCs across the country. With a presence in multiple regions and a strong network of hotel partners, we are proud to be the backbone behind thousands of successful trips across Himachal, Kashmir, Goa, Gujarat, and beyond. ✨ Role Overview – Reservation Executive Coordinate with hotel partners to block and confirm bookings Maintain and update reservation records Handle last-minute changes with speed and accuracy Ensure smooth communication between operations and partners Prior experience in travel industry preferred Call Us now
You will be working as a full-time Reservations Manager for Holidays Concept, a prominent B2B Travel and Tourism company based in India with over 18 years of successful industry presence. Your primary responsibility will involve handling day-to-day tasks related to reservations, customer service, communication, sales, and training within the hospitality sector. The role is based in New Delhi and offers a hybrid work model with the flexibility of some work from home. To excel in this role, you should possess strong skills in reservations and customer service, effective communication, and sales capabilities. Additionally, having experience in the travel and tourism industry would be advantageous. The ability to multitask efficiently in a fast-paced environment, coupled with excellent organizational and problem-solving skills, will be key to your success in this position. Ideally, you should hold a Bachelor's degree in Hospitality Management or a related field. Your role will play a crucial part in ensuring top-notch hospitality services and managing reservations for national and international tour packages, as well as organizing grand wedding celebrations with theme-based and destination-based options provided by Holidays Concept.,