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Reservation Supervisor

Reservation Supervisor

Naukri Hospitality Jobs

3 - 5 years

|

2 - 5 Lacs

Posted:1 hour ago| Platform:

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Skills Required

application software ohsas 18001 hospitality reservation hotel management session management avaya cms aes internet browsing guest relations qms quality assurance voip microsoft windows sip internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Reservation Supervisor to join our team, with 3-5 years of experience in the hospitality industry. The ideal candidate will have a strong background in managing reservations and supervising teams.

Roles and Responsibility

Supervise and coordinate reservation staff activities to ensure efficient service delivery.
Manage and resolve customer complaints professionally and courteously.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Collaborate with other departments to ensure seamless operations and high-quality service.
Analyze and report on key performance indicators to identify areas for improvement.
Train and mentor new team members to enhance their skills and knowledge.

Job Requirements

Proven experience in a similar role within the hospitality industry.
Strong leadership and communication skills are essential for managing and motivating teams.
Excellent problem-solving and analytical skills are needed to handle complex situations.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Strong attention to detail is required to maintain accurate records and reports.
Familiarity with hotel management systems and software applications is preferred.

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