Reservation Supervisor

3 - 5 years

2 - 5 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Reservation Supervisor to join our team, with 3-5 years of experience in the hospitality industry. The ideal candidate will have a strong background in managing reservations and supervising teams.

Roles and Responsibility

  • Supervise and coordinate reservation staff activities to ensure efficient service delivery.
  • Manage and resolve customer complaints professionally and courteously.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and high-quality service.
  • Analyze and report on key performance indicators to identify areas for improvement.
  • Train and mentor new team members to enhance their skills and knowledge.

Job Requirements

  • Proven experience in a similar role within the hospitality industry.
  • Strong leadership and communication skills are essential for managing and motivating teams.
  • Excellent problem-solving and analytical skills are needed to handle complex situations.
  • Ability to work under pressure and meet deadlines in a fast-paced environment.
  • Strong attention to detail is required to maintain accurate records and reports.
  • Familiarity with hotel management systems and software applications is preferred.

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